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Customer Support Manager / Call Center Manager up to $70k
Post Date: October 9, 2008
Location: Needham
Assignment: Full Time
Pay Rate: $50000 to $70000 per year
Industry: Innovative Professional / Service Industry
Job Order Number: 02100-115745
Requirements:
Each candidate must possess: 1) Extensive management experience - 50 or more people 2) Mac Operating System knowledge is an absolute must 3) Professional presentation and solid communications skills are a must For immediate consideration please e-mail resume to Andrei Nikulin at andrei.nikulin@roberthalf.com or call directly at 617-951-4000, ext 62352.
Description:
The company is looking for a strong leader to head the customer support division. This individual will be responsible for the performance and operation of a major call center and will supervise all other call center operations. Duties include ensuring customer satisfaction in the support process, ensuring proper training of call center staff, managing call center and anti-fraud personnel and working closely with senior management. Someone with extensive experience as a Call Center Manager with knowledge of Mac Operation System and great communication skills would be ideal for this position. The company offers the individual in this position the ability to work virtually from home if they desire to do so. This is NOT a position for someone who is looking to work from 9am-6pm and then go home and not be bothered. Although 9am to 6pm are the usual hours, the person in this position must be comfortable in getting a phone call at 2am if there is an emergency and be able to be the liaison between the customer service dept and the tech dept in order to fix the problem. There company is open 24/7/365. We are looking for the following: Multiple years experience managing large teams of 50 or more people Strong analytical and organizational skills Strong communication and interpersonal skills Proven leadership and mentoring abilities Computer proficiency, specifically Mac OS X Benefits Package includes 100% medical insurance, 75% Dental Insurance and 401(k) For immediate consideration please e-mail resume to Andrei Nikulin at andrei.nikulin@roberthalf.com or call directly at 617-951-4000, ext 62352.
Robert Half Finance & Accounting pioneered specialized financial recruitment and today is the worldwide leader. We specialize in placing professionals on a full-time basis in a variety of areas, including accounting, finance, bookkeeping, payroll, credit & collections, audit and taxation. For six decades we have been matching highly skilled accounting and finance professionals with our clients' positions. Our relationship with industry-leading companies in more than 350 locations around the globe gives you unparalleled access to exciting career opportunities.
We encourage you to work with us to find out why FORTUNE magazine ranked us #1 in our industry on the list of America's Most Admired Companies. (Source: FORTUNE, March 19, 2007).
Robert Half Finance & Accounting is an Equal Opportunity Employer
Apply for this job now or contact our branch office for additional information:
Office Location Information
Boston
125 High Street, 20th Floor
High Street Tower
Boston, MA 02110-2704
Phone: 617.951.4000
Fax: 617.951.0904
Email: boston@roberthalffinance.com
Applicant Category: Professional
Requisition Code:
Two Initials of Recruiter: BW
System Date: 10/28/2008
System Time: 19:37:16
Document Name(40): Customer Support Manager / Call Center M
Source: Robert Half
SearchTerms: "work at home" "work from home"
URL(80): http://www.roberthalffinance.com/portal/site/rhf-us/template.PAGE/menuitem.7f3aa
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