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Telecommunications Specialist
- Work at Home Jobs, Work from Home Jobs
Applicant Category: Professional
Requisition Code: Work at Home
Two Initials of Recruiter: WH
System Date: 10/30/2006
System Time: 09:24:47
Document Name(40): Telecommunications Specialist
Source: Dice Tech Jobs - USA
SearchTerms: "work at home" "work from home"
URL(80): http://seeker.dice.com/jobsearch/servlet/JobSearch?op=101&dockey=xml/0/1/01a20b3
Title: Telecommunications Specialist .
Skills: see below .
Date: 10-27-2006 .
Location: Detroit, MI .
Area code: 248 .
Tax term: CON_CORP CON_W2 .
Pay rate: open .
Length: 3-6 months to hire .
Position ID: 103tech .
Dice ID: gsa .
Job description: .
Looking for a person with a high level knowledge in VoIP to support the Telecom team and perform system administration tasks for administrative and call/contact center phones and services. This is a 3 to 6 month engagement, with the possibility of being longer term to permanent.
- Perform Cisco IPCC (Call Manager, ICM, and IVR) system administration. - Assess internal customer technology and operations needs, translate these needs into alternative designs/solutions, gain approval and implement the design. - Support the Telecommunications team. Specific initiatives include: * Design and implementation of a new Cisco Call Manager cluster with Aspect Uniphi Suite. * Research new and existing technologies, services, and processes such as " work at home /remote agents". - Coordinate vendor activities - Document telecom systems and process
Required Qualifications - Working knowledge of Cisco IPCC (Call Manager, ICM, and IVR) system administration. - Completion of appropriate Cisco VoIP certified classes required to support Cisco IPCC - Ability to communicate effectively with both technical and non-technical people at all levels of the organization.
Travel required: none .
Telecommute: no .
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