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Premium Support Analyst
- Work at Home Jobs, Work from Home Jobs
Applicant Category: Professional
Requisition Code: Work at Home
Two Initials of Recruiter: WH
System Date: 10/30/2006
System Time: 09:24:37
Document Name(40): Premium Support Analyst
Source: Dice Tech Jobs - USA
SearchTerms: "work at home" "work from home"
URL(80): http://seeker.dice.com/jobsearch/servlet/JobSearch?op=101&dockey=xml/c/4/c4c82d1
Title: Premium Support Analyst .
Skills: Analyst, Manager, Rational, engineering, management, ClearCase, Windows, Software, foundation, middleware, IBM, sales, research, Linux, Java, XML, Computer .
Date: 10-30-2006 .
Location: Lexington, MA .
Area code: 781 .
Tax term: FULLTIME .
Pay rate: Competitive .
Length: Full time .
Position ID: B018090-15978 .
Dice ID: ibmiirc .
Job description: .
Job Details
The Premium Support Manager (PSM) will have the unique opportunity to work
closely with a very small, select group of clients. These client accounts have
high visibility in the organization. The Premium Support Manager will work
closely with a very small, select group of clients - high visibility in the
organization. Own, manage and drive to completion all of the clients support
requests, both reactive and proactive, and to be the clients pipeline to
Rational engineering (must be tech savvy). The PSM will track and report on
their work to the clients and to PSS management as requested. The PSM will visit
each account 2 to 4 times annually for relationship building and face to face
work. A background check to work with certain customers may be required. All
qualified applicants will receive consideration for employment without regard to
race, color, religion, sex or national origin. Rational ClearCase, Rational
ClearQuest Support Product Expertise. Technical Training. Communication,
Presentation &Public Speaking Skills. Organization Skills. Customer Handling
Skills. Microsoft Windows. xallx
Workplace H- Work at Home
Division Software Group: 7D-RSW RATIONAL SOFTWARE
Desired Skills
Experience with Rational products is mandatory for this position (ClearCase and
ClearQuest). The PSM will be responsible for maintaining all technical skills
needed to support the client well supported. The Premium Support Manager will
work closely with a very small, select group of clients - high visibility in the
organization. Own, manage and drive to completion all of the clients support
requests, both reactive and proactive, and to be the clients pipeline to
Rational engineering. Must be technically savvy.
Additional Info
Software Group provides the foundation for On Demand Business. We are the
world's largest provider of middleware and the second-largest software business
in the world, contributing about 15% of IBM's total revenue and one-third of its
profits. We have approximately 40,000 employees worldwide, including the world's
largest direct software sales force of 13,000 people. SWG works with 100,000
business partners worldwide, with more than 100 strategic ISV alliances. We have
40 software research labs worldwide; more than 25,000 developers, 24 on-demand
software centers; and 14,000 employees dedicated to open software technologies,
including Linux, Java and XML.
Education Bachelors Degree
Major Computer Science
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