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Help Desk Level III
- Work at Home Jobs, Work from Home Jobs
Applicant Category: Professional
Requisition Code: Work at Home
Two Initials of Recruiter: WH
System Date: 10/30/2006
System Time: 09:24:41
Document Name(40): Help Desk Level III
Source: JobCircle.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.jobcircle.com/classifieds/650260.html
Posted: October 24, 2006
Start Date: November 13, 2006
Job #: 423
Title: Help Desk Level III
Type: Contract
Length of Assign: 6 months
Location: Allentown, PA area - possibly work from home.
Start Date: asap
Pay: send your hourly rate with resume
JOB DESCRIPTION:
English and Mandarin fluency.
Must work 8-hour shift somewhere between 6pm and 5am (some flexibility in that range, first shift will not be a possibility).
Contractor may be able to work this shift from home. The company would provide laptop but not connection or additional phone line.
Six Month Max Duration is Anticipated.
Provides customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies.
Will directly interact with end user onsite to affect a repair or solution.
The Lan and Desktop team is responsible for the second level support of the Company s PC environment with a focus on the standard AP Desktop (i.e.: PC Operating Systems and Applications), Messaging, Network and Remote Communications problems, Viruses, Desktop and Network Printing, and Software Distribution.
Other responsibilities, as needed, could include; working with Engineering teams to provide additional testing, training, trouble shooting and problem resolution, participation in teams to resolve infrastructure related problems, providing consultation, testing, piloting, training and documentation for the support teams.
REQUIRED SKILLS:
5+ years of IT infrastructure support experience.
Excellent verbal and written communication skills, especially in English.
Strong problem solving and customer service skills.
Strong knowledge of: Microsoft Operating Systems (XP SP2 required), (Windows 2000 required); (win95/nt4 preferred)
Network Connectivity (TCP/IP, LAN/WAN) - required
Dialup/SSL/VPN ATT Global Network Client knowledge preferred
Printing: queue setup, nw troubleshooting required, Xerox h/w knowledge preferred; Software distribution (basic SMS knowledge required).
Applications: MS Office products, including Outlook 2003, Symantec Anti-Spyware (required).
Please refer to job code 423 when responding to this ad.
Category: Information Technology .
> Helpdesk/PC Support
Location: Allentown, PA .
Pay Rate: Market .
Job Terms: 4-6 months (contract) .
Contact: Mary M. Smickle at STAFFORD Solutions, Inc. .
Phone: e-mail only .
Fax: 610-253-3720 .
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