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Software Support Specialist - 3rd Shift
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Software Support Specialist - 3rd Shift .
Location: Indianapolis, IN .
Job Code: 3rd-SSS-32 .
# of openings: 1 .
ExactTarget is seeking fun, hardworking, entrepreneurial people to join one of the fastest growing software companies in the Midwest.
ExactTarget provides powerful and comprehensive email marketing software for enterprises of all sizes and levels of marketing and technology sophistication. ExactTargets patent-pending solutions allow end-users to easily create, deliver and track personalized email messages. ExactTarget, an industry expert in permission-based email marketing, is building a world-class team to create software solutions that empower marketers and make our clients look like heroes.
The ideal candidate can communicate with clients and ExactTarget personnel to diagnose and resolve complex customer issues. Support Specialists deliver quality technical solutions in a timely manner by analyzing problems, researching new issues, and prescribing solutions.
Ensure customer satisfaction by providing technical support to ExactTargets clients, partners, employees via telephone, email, and chat channels
Provide clients with technical support by ensuring the appropriate problem escalation procedures are followed.
Resolve client cases. Create action plans and follow through to closure.
Communicate problem resolution and status to the client in a factual, professional, timely, and consistent manner.
Advocate for clients by driving product improvements and enhancements. Provide feedback to Product Development regarding the utility of the ExactTarget software.
College degree in computer science or related field
Minimum of 2 years experience providing technical or application support
Home PC with high speed internet
Knowledge of MS Office products and familiarity with web based applications, products and services
Proven problem solving, troubleshooting, and issue resolution experience
Exceptional customer service and communication skills are required
Strong analytical skills
Strong project management/problem management capabilities.
Basic understanding of database structures and experience with writing SQL queries
Basic understanding of HTML programming
Ability to participate in after hours on call and late shift rotational schedules
Marketing and design experience are desired.
Position could be a work-from-home opportunity.
3rd Shift 10 hours