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Engineer Desktop - FLL
- Work at Home Jobs, Work from Home Jobs
Opportunity Number: 16757868 .
Company Name: JetBlue Airways .
Location: Fort Lauderdale, FL US .
Category: Travel, Hospitality & Restaurant .
Updated: 4/13/2008 .
Engineer Desktop - FLL
Position Summary:
The Engineer provides Information Technology (IT) support to all Crewmembers located at JetBlue Stations.
IEssential Functions:
-Services desktops including installation, repair, replacement and warranty of software and hardware
-Conducts walk-through of airport terminal to ensure everything is operational
-Maintains public displays, ticket and gate machines
-Troubleshoots and fixes any hardware and software issues
-Responds and completes email and phone call requests from Crewmembers in a timely and courteous manner
-Ensures minimal delays for all Crewmembers supported
-Interfaces with all IT disciplines, Reservations management team, Pilots, Customer Service Group, Technology and Airport Operations
Crew Bases (JFK, BOS, FLL, LGB)
-Provides support for all desktop applications and hardware for airport terminals, including Flight, Technology and Airport Operations and the Customer Service Group
-Provides support for all desktop applications and hardware for airport facilities, including hangars and the Materiels, Ground Service Equipment and Provisioning departments
SLC
-Supports all desktop applications and hardware for JetBlueÁ’s Reservation Center, including all SLC Crewmembers working from home environment
Field Stations/Blue Cities
-Travel Required - Provide support for all desktop applications and hardware for airport terminals, including Flight, Technology and Airport Operations and the Customer Service Group
-Travel Required - Provide support for all desktop applications and hardware for airport facilities, including hangars and the Materials, Ground Service Equipment and Provisioning departments
Requirements:
Minimum Qualifications:
-High School Diploma or General Education Development (GED) Diploma
-BachelorÁ’s Degree preferred but not required
-Certifications (MCSE, MCP, A+ hardware) preferred but not required
-Three (3) to four (4) years experience with Microsoft desktop and server products
-Experience in operational environment
-Experience in call center with soft phones preferred but not required
-Regular attendance and punctuality
-Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
-Well groomed and able to maintain a professional appearance
-Pass a ten (10) year background check and pre-employment drug test
-Legally eligible to work in the country in which the position is located
-When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
Knowledge, Skills, and Abilities:
Desktop Engineer Á– Specific Competencies
-Knowledge of Microsoft desktop and server products
-Knowledge of Exchange, networking and development
-Knowledge of networking architecture
-Knowledge of telecom, messaging and infrastructure software (Synerview IP Agent, Avaya Supervisor, Nice Solutions, Blue Pumpkin)
-Ability to troubleshoot and resolve problems over the phone (not physically at desktop)
-Ability to interact with other departments (e.g. Reservation Center) to support them
Engineer Level Á– Core Competencies
-Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
-Knowledge of JetBlueÁ’s business units and how their needs drive IT work
-Ability to work well with others and complete tasks with minimal supervision
-Ability to work effectively with all levels and in diverse environments
-Ability to work in a high-pressure environment
-Ability to rapidly resolve issues and recognize when escalation is necessary
-Excellent verbal and written communication skills
-Effective time management and prioritization skills
-Positive, upbeat energy and strong team player
-Strong interpersonal skills
-Excellent problem solving and structured thinking skills
-Flexibility, agility and change management skills
-Excellent customer service and an understanding of how IT is ultimately delivered to the customer
Working Conditions:
Equipment:
-Desktops and related equipment
-Telecommunication equipment and software (SLC Reservation Center)
Work Environment:
Crew Bases (JFK, BOS, FLL, LGB)
-Normal office environment
-JFK: Present 4 days per week/10 hour shift but on call for emergency situations
-BOS, FLL, LGB: Present 5 days per week, except when conducting Field Station coverage (Travel Required)
SLC
-Normal office environment
-Present 5 days per week/8 hour shifts but on call for alternating 2 day periods
Field Stations/Blue Cities
-Travel to JetBlue airport locations to conduct on-site support (varies)
Physical Effort:
-Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization changes. .
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 05/01/2008
System Time: 15:42:29
Document Name(40): Engineer Desktop - FLL
Source: CollegeGrad.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://jobs.collegegrad.com/Jobs/Engineer-Desktop---FLL-Fort-Lauderdale-FL--US-j
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