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Technology Support Analyst - Hartford, C
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Title: Technology Support Analyst - Hartford, CT .
Skills: Qualifications: * 2 years experience of Help Service Desk or Desktop * Call center experience is preferred as is a background with direct customer contact and service * Proficiency w... .
Date: 3-28-2007 .
Location: Hartford, CT .
Area code: 860 .
Tax term: FULLTIME .
Pay rate: - .
Length: FULLTIME .
Position ID: 175990 .
Dice ID: 10119572 .
Job description: .
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
At UnitedHealth Group, we are a healthy business in more ways than one. We are a Fortune 100 company identified as the first or second most admired company in the health care industry by rankings published in Fortune magazine since 1995. We also have the privilege each day - directly or indirectly - to make a significant difference in someone's life. Sound like a rare combination? It is. Join us and you'll be inspired to discover your own mix of professional advantages and personal rewards.
If you thrive in a fast-paced, team-oriented environment and enjoy interacting with customers, we invite you to apply for this Technology Support Analyst position. In this role you would take inbound calls to assist customers (internal users) with the resolution of technical issues. This is a challenging position that will offer advancement opportunities to a talented candidate.
Job Responsibilities:
* Taking break/fix calls from internal users
* Providing password re-sets, updates on tickets and software support for laptops and desktops in an XP and NT environment
* Providing work - at - home support and IP agent support
* Diagnosing hardware, software, printing and network connectivity issues and offering solutions
* Troubleshooting corporate applications
* Utilizing remote control tools to assist end users as needed
* Providing accurate records of all calls
* Monitoring all open issues to ensure that business expectations are met
* Creating technical documentation for publication in Knowledge Base
Qualifications:
* 2 years experience of Help Service Desk or Desktop
* Call center experience is preferred as is a background with direct customer contact and service
* Proficiency with Windows 2000, XP, SMS, XP RDA and VPN is also preferred along with networking experience
* HP Service Desk experience is preferred
* A+ or Microsoft certification would be helpful
* Networking experience is helpful
* Bachelors degree preferred
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
Travel required: none .
Telecommute: no .
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 03/29/2007
System Time: 11:35:57
Document Name(40): Technology Support Analyst - Hartford, C
Source: Dice Tech Jobs - USA
SearchTerms: "work at home" "work from home"
URL(80): http://seeker.dice.com/jobsearch/servlet/JobSearch?op=101&dockey=xml/d/9/d9515c0
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