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Customer Service Representative - Villag
- Work at Home Jobs, Work from Home Jobs
Posted: 3/6/2007
Location:
US-IL-Vernon Hills
Base Pay:
N/A
Employee Type:
Full-Time Employee
Industry:
Healthcare - Health Services
Manages Others:
No
Job Type:
Admin &Clerical
Req'd Education:
Not Specified
Req'd Experience:
Not Specified
Req'd Travel:
Not Specified
Relocation Covered:
No
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Customer Service Representative - Village Health - Vernon Hills
Company: DaVita, Inc.
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Description
DaVita
Job Description
Village Health Representative, Village Health Call Center
Department: RMS
Reports to: Village Health Contact Center Representative
Summary:
Provide Contact Center-based support via phone, email, web for Village Health Patients, Teammates and Non-Village Health Patients, family members and renal professionals as follows;
Facilitate explanation of coverage of services for those members participating in Village Health Special Needs Plan;
Provide information about Village Health services and educational materials;
Actively contribute to the Village Health Service Contact Center knowledge databases;
Actively contribute and improve processes;
Live the DaVita way of team.
Essential Job Functions:
1. Responds to inbound contacts
2. Actively engage and enroll beneficiaries
3. Acts on data gathered by following established procedures for handling contacts from members and providers
4. Responds to inquiries and acts on the data gathered per established procedures
5. Adds data and knowledge to all knowledge databases
6. Thoroughly follows established procedures and follow up mechanisms
7. Liaises with DaVita teammates at other locations to provide customer service excellence
8. Abides by performance metrics
9. Previous Health Plan experience a plus but not essential
10. Must be willing to work during expanded hours when the need arises.
Qualifications:
High School Diploma or equivalent
+3 yrs experience with Health Plans and member/provider services
Ability &willingness to learn about Kidney Disease and related topics
Excellent customer relationship and inter-company network building skills
Superb customer-centered phone manner
Ability to empathize with members under stressful circumstances and yet remain operationally effective
Organized multi-tasker with excellent time management and prioritization skills
Attention to accuracy of details and relentless follow-through with a curious and investigative inclination
Ability to proactively add knowledge gained to databases to improve processes and help refine procedures
Willingness to get set up to work from home at the discretion of management
Ability/willingness to work overtime
Ability to understand and follow employment policies and procedures
Adherence to achieving the metrics and goals that are set for the department and receptivity to constructive feedback and development
Adhere to HIPAA regulations regarding patient information and patient and medical professional interaction
NOTE: Shift work may be required: 8am 4pm or noon 8pm.
Requirements
See Job Description
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 03/29/2007
System Time: 11:36:18
Document Name(40): Customer Service Representative - Villag
Source: Chicago Tribune
SearchTerms: "work at home" "work from home"
URL(80): http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?pg=2&CiBookMark=2&dv
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