Shift(s) Available: Friday and Saturday 7:00pm-3:00am and
5:00am - 12:00 noon (EST)
MyPublisher provides the ultimate vehicle for people who want their photo books to look as individual as the photographs and stories they are creating. The company gives customers an optimal amount of tasteful custom layout options, exclusive fonts, page background colors and cover selections to provide creative control and personalization, but not to upstage the photos.
We are looking for people who have demonstrated a positive attitude and a dedication for providing “best in class” service to customers.
Responsibilities:
Provide customer service and technical support via email for a variety of customer concerns, including how-to use our software (placing an order), status of order, quality and technical questions.
Assist production personnel with questions related to customer orders, including print quality and fulfillment concerns.
Handle returned mail, customer returns and various other administrative tasks.
Monitor and resolve problems.
Skills and Experience
2+ years experience in the field of customer service required.
Position requires clear concise writing skills, typing proficiency and basic knowledge of the internet and/or e-commerce systems.
Digital photographic or imaging experience is recommended.
Knowledge of Mac (iPhoto) and Windows OS navigation.
Basic understanding of Mac/Windows file system and Windows Registry (i.e. determining file properties, ability to view and find hidden files, etc.)
Computer configuration and knowledge of firewall software and networking.
Understanding of settings and navigation in Internet Explorer, Firefox and other popular browsers.
Demonstrated troubleshooting and problem solving skills.
Ability to deal with multiple inquiries at one time.
Good reading comprehension to quickly understand and assess customer’s issues and respond appropriately.
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 07/26/2007
System Time: 21:10:49
Document Name(40): Customer Service/Technical Support Repre
Source: JobTarget - USA
SearchTerms: "work at home" "work from home"
URL(80): http://jobtarget.com/c2/job.cfm?job=2037255&keywords=work+and+at+and+home&sort=r
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