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Customer Service Representative
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Contact Information
Contact: Not Available .
Phone: Not Available .
Email: Not Available .
Fax: Not Available
Ref ID: 27745002_206121023 .
Posted: 7/25/2007
Location:
US-PA-Pittsburgh
Base Pay:
$26,125.00 - $32,780.00 /Year
Employee Type:
Full-Time Employee
Industry:
Insurance
Manages Others:
No
Job Type:
Customer Service
Req'd Education:
None
Req'd Experience:
At least 1 year(s)
Req'd Travel:
Not Specified
Relocation Covered:
No
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Customer Service Representative
Company: Aetna
Learn more about this company >>
View all jobs at this company >>
Description
About Aetna
Aetna is one of the nation s leading diversified health care benefits companies, serving approximately 29.8 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, and long term care and disability, and medical management capabilities. Aetna provides benefits through employers in all 50 states, with products and services targeted specifically to small, mid-sized, and large multi-site national employers.
ABOUT OUR COMPANY
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
JOB MISSION SUMMARY
Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company. It provides members with the right information at the right time to help them make better decisions about their health and health care.
At Aetna, we value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with Aetna.
To learn more about our employment opportunity, go to www.aetna.peoplescout.com for possible interview dates/times. Please reference job code K6CC.
We conduct pre-employment drug and background testing.
No agencies, please.
Aetna is an equal opportunity/affirmative action employer.
Requirements
We are looking for motivated Customer Service Representatives (CSR) who enjoy a fast paced environment to join our Medicare team in Pittsburgh.
-We are looking for flexible people, with positive, enthusiastic attitudes whose goal is to provide excellent service to our Members.
-These full-time positions offer a competitive salary, opportunity for monthly bonuses, and an extensive benefit package.
-The job responsibilities will be to provide high quality member focused service using knowledge of plans, products, systems, and procedures to meet or exceed member expectations.
-CSRs answer questions and resolve issues based on phone calls from members; access information from a variety of systems and references; and focus on identifying problems and achieving the best solution.
-This requires effective oral communication skills with internal and external customers. CSRs handle a wide variety of calls, identify service problems, and initiate appropriate action to resolve problems.
-They utilize systems to track all events and outcomes and educate customers on a daily basis through routine calls.
Successful candidates must demonstrate a strong customer service focus, effective verbal, written, and keyboard skills. CSRs must project a positive, helpful attitude while being an active listener, and be able to handle multiple tasks &responsibilities. Individuals must work cooperatively and establish positive cross-functional relationships within the organization. Excellent attendance and punctuality are essential. You are required to pass a mandatory drug screen and comprehensive background check. Call center and medical insurance experience are preferred. Knowledge of Microsoft Office Products is a plus. As a high-volume Call Center, we are always busy. You must be available to work M-F anytime between 8:00am - 6:00pm. Candidates must be comfortable being monitored for their level of efficiency, accuracy and customer satisfaction. Work at home arrangement avail
We value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with our company.
Click Here to Apply.
OPEN HOUSE WEDNESDAY AUGUST 8, 3PM TO 8 PM.
730 HOLIDAY DRIVE
PITTSBURGH PA 15220
BRING A RESUME AND A FRIEND
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Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 07/26/2007
System Time: 21:10:22
Document Name(40): Customer Service Representative
Source: Indeed - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.indeed.com/rc/clk?cd=zJ2SxB1IACtjYQIZ6WKDQyI7-8uWqz-2vSZbTKQsssQYszrK
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