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Call Center Representative
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Call Center Representative
Company: Unum
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Description
Come and share your professional expertise with Unum, a Fortune 250 insurance company and marketplace leader in disability-based insurance products and return to work services. At Unum, our people truly make a difference, both in the lives of our customers and in the success of our company. Unum, the leader in disability income protection, has career openings for Contact Center Representatives. Our Contact Center offers real opportunities for career development and growth - competitive salary and benefit - with an opportunity to work from home after 6 months. If you possess experience in customer service and take pride in providing superior service to every person, every time, we invite you to visit our career website for confidential consideration. For our Contact Center Representatives, we are seeking individuals who are available to work a shift between 8:00 AM - 8:00 PM, Monday through Friday, someone who demonstrates professional phone skills while dealing with multiple and rapidly changing demands, and good verbal and written communication skills. Principal Duties and Responsibilities
Ability to contribute to team accountabilities in order to meet service level and abandoned rate goals
Consistently makes an independent business decision in response to customer inquiries
Ability to evaluate and control situations and offer creative solutions
Research and respond to external policyholder requests with timely and accurate information
Ability to meet the average expectations of the quality/productivity standards
Knowledge and understanding of the Unum business functions
Other duties as assigned
Requirements
Degree from a four-year college/university preferred.
Exceptional telephone, verbal, written communication and interpersonal skills required.
Adaptive/flexible: demonstrate the ability to deal with multiple, concurrent and rapidly changing demands.
Technical proficiency PC applications, and skill related claims, policy administration systems, and/or web based applications.
Thrives in a fast paced, front line customer service environment.
Ability to work independently as well as part of a team.
Seeks out job challenges and opportunities to constantly improve skills.
Consistently demonstrates a high level of professionalism through a strong work ethic that positively influences results.
Ability to learn and apply multiple processing and benefit systems effectively.
Unum offers competitive pay, relocation assistance and excellent benefits. Come join us if you're interested in working in an exciting and challenging environment for a company that is on the move! Unum is an equal opportunity and affirmative action employer regardless of a person's race, color, religion, national origin, age, disability, military status, gender or sexual orientation.
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Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 07/26/2007
System Time: 21:10:33
Document Name(40): Call Center Representative
Source: CareerBuilder - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?pg=7&sc=3&sd=2&dv=dv
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