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UCC ETO Business Consultant
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UCC ETO Business Consultant
Skills:
See Job Description
Date:
7-1-2008
Location:
Denver, CO
Area code:
0
Tax term:
FULLTIME
Pay rate:
-
Length:
Position ID:
516
Dice ID:
10110787
Job description:
BT is one of Europe's leading providers of communications services, with over 21 million corporate and residential customers in the UK alone. Principal activities include local, national and international telecommunications services, higher-value broadband and Internet products and services, as well as IT solutions.
BT Global Services is BT’s business communications division, providing a complete range of integrated communications and IT services to customers world-wide. Specialization is flexible and innovative services to fulfill customers' end-to-end communication needs with maximum clarity and control. Focus is on multi-site organizations in Europe, US and Asia Pacific with substantial European operations.
Division: BT Professional Services
Location: Virtual / Work from home / Open
Travel: Extensive travel required/ domestic and regional
Position:
Business Consultant
Job Description:
The role of business consultant within BT PS represents one of the highest exposure field positions within the consulting career track. A business consultant will be tasked with high-level consulting projects as well as business development activity and considerable involvement in development and expansion of the BT PS portfolio of services. This position requires hands on technical experience with UCC.
In consulting capacities, the business consultant will deliver services from throughout the BT PS portfolio, with specific skills in delivery of IT Strategy and Planning services. This includes services such as:
Process Governance and Architecture – With specific skills in process and governance analysis, real-world process development and implementation as well as analytical projects to drive process improvement and efficiency
IT Strategy and Integration – Involving the complete lifecycle of IT services for client, from strategic direction to meet business needs, through planning, design, implementation and operation of large scale IT initiatives
Business and Financial Analysis – Providing business-driven analysis of IT projects for clients. Including the ability to drive sourcing decisions, calculation of ROI/TCO for specific initiatives and complex insource/outsource decisions
RFP Services – Assisting and leading a client through a full RFP lifecycle for a given IT initiative for sourcing of infrastructure and services
In business development capacities, the business consultant will assist in all areas of the sales processes; interfacing directly with clients, account managers, partners and senior BT PS management to drive growth for their region and BT PS as a whole. Activities within this area that will be expected include:
New Account Identification – Prospecting of new clients through awareness of the vertical markets, industry trends and emerging challenges that face BT PS clients
Pre-Sales Participation – Assisting account managers and business development managers in discussions with clients to identify new opportunities.
Proposal Creation – Development of Statement of Work contracts and RFP responses for potential opportunities. The business consultant will be primarily responsible for determining the scope, deliverables, assumptions and parameters of potential engagements. In RFP response situations, the business consultant will lead a team to develop professional and targeted proposals to drive BT PS into positions of advantage for RFP selection
Account Strategy – Participating with regional and national business strategy for BT PS business development activities. This will include assisting in identifying and qualifying specific targeted accounts and developing realistic strategy for driving BT PS services
Partner Relations – Involvement with BT PS partners and internal partner managers to identify potential opportunities for BT PS services through partner channels, and providing targeted internal leadership to develop and expand partner-based sales
Portfolio Development – Helping to identify and develop BT PS service offerings to meet the ever-changing needs of our clients. The business consultant will suggest new or modified areas of need within the client base, and developing structured service offerings to fulfill those needs in an effective and repeatable manner
Job Requirements:
Professional services / IT consulting experience;
Superior work ethic, with flexible and client aware demeanor;
Exceptional articulation, documentation, presentation, and communication skills;
CRM Business Solutions’ experience in leading the design, development and support of CRM business solutions using application technologies, platforms and products.
Experience as a billable client-facing consultant, often working at senior levels of an organization.
Experience with Contact Center technology, e.gs. Cisco CallManager, Cosmocom, Avaya a plus
Project and Program Management
Knowledge of PM practices and standards (PMI etc.), and experience with project management tools (MS Project, Primavera, etc)
Budgeting and resource tracking skills for cost-balancing of projects
People management and conflict resolution
Business Analysis /Financial Analysis
Deconstructing business structure to identify IT service interfaces
Understanding of supply-chain, delivery and corporate management techniques
Awareness of the specific challenges and business models employed by companies within a variety of vertical market
Familiarity with regulatory influences facing specific industries (HIPPA, GLB, Sarbanes-Oxley, etc)
Identification of key business processes and revenue streams
Ability to discover and calculate TCO for individual IT services and overall IT services for a client
Security and Continuity Management
Risk analysis and quantification of business risks for security and disaster recovery vulnerabilities
Process Analysis and Design
Understanding of common process models and theories (ITIL, CoBIT, TOGAF, FCAPS, ITSM, etc)
Management of RFP processes from a client perspective
Enterprise Architecture
Understanding of applications and infrastructure models as related to business goals
Experience in IT operations management roles (Director level leadership positions)
Preferred Skills:
Telephony
Development of UCC Business Cases and Strategies
Development of internal training process
Experience with customers developoing multi-year UCC Strategites and Roadmaps
Customer experience on UCC ROI modeling
RFP response development
Experience presenting at conferences, marketing events, and to industry analysts
Education and Certifications:
Bachelors Degree in Information Technology/Computer Science or 5 years IT experience
MBA preferred
Benefits and Training
BT PS is an employee-oriented company that offers a collaborative environment for consultants to work in. Each consultant has their own professional development plan and access to our comprehensive knowledge management systems that contains over 17 years worth of intellectual property, solutions and proven techniques for delivering the most complex technical solutions.
BT PS has a proven and successful Engagement Methodology. BT PS offers training, both internally and externally to our consultants through Webinars, training classes, seminars, boot camps, online training, and assistance in gaining certifications.
Above & beyond your base salary, bonus plan; a full suite of medical, dental, vision, 401K, flex spending account; short/long term disability & life insurance; vacation and personal days.
BT PS pays for all travel expenses (airfare, lodging, meals, etc).
Travel is a requirement for this position. BT PS pays for monthly cell phone usage and provides all consultants and staff with a laptop and accompanying equipment.
Existing authorization to work in the United States is required.
Relocation support for this position is not currently available.
BT is an Equal Opportunity Employer.
See Job Description
Travel required:
none
Telecommute:
no
Click Here to Apply
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 07/01/2008
System Time: 05:48:17
Document Name(40): UCC ETO Business Consultant
Source: Dice Tech Jobs - USA
SearchTerms: "work at home" "work from home"
URL(80): http://seeker.dice.com/jobsearch/servlet/JobSearch?op=302&dockey=xml/7/4/7440437
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