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Technical Support Specialist II
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Technical Support Specialist II
Skills:
A+, MCP, Net+ preferred.
Date:
6-30-2008
Location:
Houston, TX
Area code:
713
Tax term:
Pay rate:
0 to 0
Length:
Position ID:
38280
Dice ID:
GETRON
Job description:
Description:
Please apply to this position on-line! - This will best ensure that your resume will get to the proper staffing individual and receive careful attention.
*This position is a part of the Technical Support Organization that provides escalated support to the field and can be based Anywhere within the US.*
Technical Support Specialist II
Profile:
This is a great opportunity for an A+ Certified technician to work from home in a challenging technical support role. This person will provide technical support via phone to field service representatives and technicians in diagnosing, troubleshooting, repairing and debugging moderate to complex hardware, software or networking equipment problems at client sites. The technical support specialist will exercise judgment within defined procedures to determine appropriate action to repair the problem.
Qualifications and Skills:
· P.C. hardware and Operating Systems installation and troubleshooting knowledge.
· Server and/or network equipment troubleshooting AND peripherals and accessories diagnostics troubleshooting.
· 3-5 years technical troubleshooting experience of PCs, servers, printers, networking and peripheral equipment.
· A+ certification and/or Microsoft certification (MCDST, MCSA or MSTS) desirable.
· Vista knowledge desirable.
· Strong knowledge and/or certification on DELL and HP equipment - Primarily Dell.
· Good verbal and written communication skills.
· Customer service skills and the ability to work in a team environment.
· Previous telephone technical support experience desired.
· Understanding of troubleshooting methodologies.
· A desire and willingness to do telephone tech support. Must be able to work flexible shifts. May be expected to work on-call and/or after-hours at times.
The Benefits:
· Competitive pay and fringe benefits programs including medical, dental, vision, matching 401K, paid vacation accrual, tuition reimbursement.
· Access to one of corporate America's largest e-learning web sites (Getronics Virtual University) which contains courses for virtually all of the Cisco and Microsoft certifications
Getronics is an Equal Opportunity
Affirmative Action Employer.
Getronics does not accept unsolicited Agency Resumes.
Requirements:
Travel required:
unspecified
Telecommute:
no
Click Here to Apply
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 07/01/2008
System Time: 05:47:49
Document Name(40): Technical Support Specialist II
Source: Dice Tech Jobs - USA
SearchTerms: "work at home" "work from home"
URL(80): http://seeker.dice.com/jobsearch/servlet/JobSearch?op=302&dockey=xml/a/1/a15ff75
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