Jobs, career information, and employment services for job candidates, employees, employers and recruiters.
Quality Professional
- Work at Home Jobs, Work from Home Jobs
Position title: Quality Professional .
Location: Milwaukee, WI .
Term of employment: Regular .
Type of employment: Full Time .
Start date of this position: As soon as possible .
Starting salary range: Not Provided .
Categories: Quality and Process Improvement .
Responsibilities .
Reports To: Director, Quality Assurance
Overview: The primary objective of the position is to support all staff, both field and Headquarters, their full understanding of Manpower's Quality initiative. Works with all levels of staff to continually improve and standardize service delivery to both associates and clients. This includes the measurement and analysis of continuous improvement. Supports field staff in our on-going registration to ISO 9001:2000.
Conducts the following audits both on-site and remotely:
* Field and Headquarters operational audit to ensure the integrity of Manpower's Quality Management System, the Predictable Performance System.
* Contract compliance
Collects, measures and analyzes the following:
* Client and associate satisfaction
* Candidate experience
* Competitor service delivery .
Qualifications .
**Quality Assurance allows earned work flexibility (meaning you can earn time to work from home as you meet performance goals)!!
Education
* Four-year business degree.
Years of Experience
* Prefer 1-2 years Manpower field office experience or experience in a related service industry.
* Experience working in a corporate environment.
Functional Area Knowledge and Skills
Complexity
* Projects are moderately complex and work procedures less well established.
* Requires interpretation and adaptation in the application of independent judgment around solutions and decision-making.
* Position professional expertise or knowledge in a functional area.
Professional Qualification
* Advanced professional expertise is required in addition to general business experience.
Technical/Functional Skills
* Advanced professional office skills are required (Word, PowerPoint, Excel, Lotus Notes, some Access database knowledge preferred but not required)
Communication Skills
* Exemplary business writing, grammar and oral communication skills necessary to effectively express ideas and recommendations to teams and clients.
* Required to prepare presentations and speak in front of various sized groups comprised of various levels of management.
Leadership/Influence Skills
* Individual contributor that influences through functional knowledge/solution options.
* Demonstrates leadership and influence through being an effective team member.
* Resolves problems
Strategic Thinking/Latitude
* Operates under minimal direction with guides of general practice, establishes policies and procedures utilizing independent critical thinking and judgment.
* Responsible for recommending ways to continually improve own workflow, department workflow and delivery of solutions to clients.
* Initiates change.
* Responsible for bringing issues to management and presenting options for solution.
Specified QA Qualifications
* Some travel (10% - 15%)
* Experience in business process improvement/continuous improvement methodologies.
* Experience in initiating process change for organizational efficiency and cost containment.
* Experienced in presenting before groups.
* Excellent customer service and problem-solving skills.
* Ultimate professionalism in manner of dress and presentation.
* Ability to multi-task and set priorities.
* Concise writing style; succinct verbalization.
* Intuitive
* Decisive
* Organized
* Analytical
* Self-motivated
* Creative/innovative
* Trustworthy .
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 07/01/2008
System Time: 05:48:23
Document Name(40): Quality Professional
Source: JobNetwork.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://WWW.WISCONSINJOBNETWORK.COM/jobs.asp?pagemode=15&jid=1413239&job_code=%2D
Email This Page!