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National Support Center Associate
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Job Title: National Support Center Associate .
Description: RSM McGladrey has a vision for growth . . . this vision begins with you. If you're interested in working for an organization that is growing at lightning pace, being a part of an organization where you can learn and develop, and being a vital part of the solutions that help mid-sized businesses become extraordinary, then you've come to the right place!
The NSC Support Associate position contributes to the overall strategy of providing exceptional support to the client’s of the RSM McGladrey’s various IT consulting Economic Units. This individual will act as the primary contact for clients calling into the NSC and/or logging tickets in the web based SupportCenter application and provide to them Dynamics GP application support. Scope of work includes, but not limited to: remote, phone and email support for Dynamics GP client end user issues such as application errors, Report Writer customizations and general usage questions.
Job Functions
• Answer the NSC support line and provide application support to RSM consultants and clients
• Monitor SupportCenter for newly created tickets, update existing tickets with steps on ticket resolution and distribute support requests to proper Economic Unit/Primary consulting group when necessary
• Gather client specific installation parameters and update centralized database with details
• Assist RSM ITS consultants with various issues and on-going support of their clients
• Assist in the continuing development of the National Support Center team
• Be willing to learn and support other applications deemed necessary for the NSC to support
Qualifications:
• Experience with MS Dynamics GP (Payroll, SOP, POP, Report Writer, FRx) required
• Excellent organization, written, oral communication and customer service skills
• Flexibility in job tasks and work hours
• Ability to work from home
• Familiarity with general accounting principals
• Knowledge of Microsoft SL and Microsoft CRM helpful
We offer a competitive compensation/benefits package and a challenging, professional work environment. Qualified candidates should apply on-line at www.rsmmcgladrey.com. Please include salary requirements. EOE
Location Street Address: 3600 American West Blvd, Ste. 300
City: Bloomington
State: Minnesota
Position Type: Full Time
Job Type: Experienced
Degree Required: Bachelor
Travel Required: Yes .
Relocation Eligible: No .
Sponsor candidates who are not
eligible to work in US: No .
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Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 07/01/2008
System Time: 05:48:18
Document Name(40): National Support Center Associate
Source: JobCentral - USA
SearchTerms: "work at home" "work from home"
URL(80): http://viewjob.jobcentral.com/ljh.asp?url=https%3A//www.rsmmcgladrey.apply2jobs.
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