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CCC Account Executive
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CCC Account Executive SanMar Preston
CCC Account Executive .
Employer:
SanMar .
Location: Preston, Washington United States .
Last Updated: 6/30/2008 .
Job Type: Employee .
Job Status: Full Time .
Apply on employer's website (this will open a new window).
Job Description .
Job Title: CCC Account Executive
Date: 2008
Department: Customer Care Center
Hours: Full Time (Available between the hours of 5am & 5pm)
SanMar is a family owned nation-wide distributor and manufacturer of wholesale apparel. We are the leading supplier within the Promotional Products industry, have been in business for over 30 years and continue to enjoy record breaking seasons.
Get a jump start on the competition by applying today to join our winning team! SanMar offers talented and motivated people the opportunity to work for a dynamic and growing company. Our friendly, progressive work environment is based on respect for each person's unique contributions. Through internal advancement opportunities, competitive salaries and outstanding benefits - you'll have the chance to create a career that you can be proud of. For more information about our Company, please visit www.sanmar.com
This position also offers potential to work from home after successful completion of training and proven performance.
The successful applicant is looking for long-range career growth and must be a confident, motivated self-starter with outstanding customer service skills. Must have an aptitude for sales and marketing, and possess the entrepreneurial spirit. Account Executives treat their territory like their own business. We provide powerful sales tools, industry leading product lines, excellent initial and ongoing training and marketing support to enable new business growth and improve account retention.
As a member of the Account Executive Team, our goal is to become the industry's leading distributor. We will achieve this by listening to our customers; consistently meeting and exceeding their needs and expectations; and, by providing a work environment where every individual has the opportunity to contribute to this common goal.
To perform this job successfully, an individual must be able to perform each job duty and essential function satisfactorily.
Daily Essential Job Functions include but not limited to:
§ Responsible for implementing all Business Building and relationship building expectations, as trained, with uniquely assigned accounts/customers, as well as team member’s uniquely assigned accounts/customers and Sales and Customer Service queues as assigned.
§ Communicates regularly with and is available to Territory, Regional and Strategic Managers regarding uniquely assigned accounts/customers for daily support and strategic planning.
§ Effectively solves problems and is able to find the best solution for both SanMar and the customer
§ Offers exceptional customer service
§ Takes inbound calls and key-enters orders, faxes, backorders and credit memos as trained for uniquely assigned accounts/customers, team member’s uniquely assigned accounts/customers and Sales and Customer Service queues as assigned.
§ Available to team responsibilities including staffing of team as well as servicing teams uniquely assigned accounts/customers.
§ Uses and keeps Goldmine updated as trained.
§ Uses 44 marketing funds budget as trained.
§ Covers all 8 points of recap during the ordering process
§ Determines Sale vs. Free Freight savings
§ Submits special pricing when requested by the customer
§ Offers comparable product substitutions and alternative locations when out of stock
§ Ships orders in the most efficient and quickest manner
§ Documents pertinent information clearly in the U-Notes
§ Educates customers on the SanMar Difference and products
§ Assigns errors correctly
§ Puts non phone related work aside to answer calls in queue
§ Returns customer voice messages and e-mails within 1 hour
§ Provides customer with the RA# and verifies replacement order information without having to call the customer back
§ Consistently meets or exceeds minimum expectation of 98.50% accuracy
§ Consistently meets or exceeds Department expectations for productivity levels
§ Must maintain an excellent attendance and punctuality record. Must be reliable and available at assigned shift and designated work area
§ Must be available to back up team members and keep direct answer at minimum acceptable levels
§ Attends all required training seminars and meetings at scheduled time
§ Maintains Not Printed List daily to ensure all orders and credit memos older than 30-days are followed up on and completed
§ Keeps up to date and informed on all daily communications sent to CCC
§ Offers up to date and accurate information to customers and co-workers
§ Thoroughly prepares for mappings and follow ups at scheduled time. Has achieved previous mapping goals or has made significant progress towards achieving them
§ Follows SanMar Policy and Procedure as outlined in training manuals, online, the employee handbook and other available resources
§ Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers
§ Ability to maneuver effectively and efficiently through all computer systems as trained
§ Successfully completes Training program within a minimum of twelve months
§ Attends and successfully passes each required training course
And other duties as assigned
Qualifications:
§ Strong sales and customer service skills
§ Ability to work with deadlines in a fast past environment
§ Detail oriented
§ Excellent organization, ability to multi-task and prioritize daily responsibilities
§ Strong written and verbal communication skills
§ Proficient typing and data entry skills
§ Proficient in the following: Internet, MS Windows XP, MS Word and Excel
§ Capable of working independently as well as with a team
§ College degree preferred
§ At least 2 years of related experience
SanMar’s success is attributed to one thing—outstanding employees who provide superior service to our customers. We invest in our future by taking care of you with an exceptional benefits package.
Comprehensive benefits package includes:
§ Opportunity to work from home
§ Medical/dental/vision/life
§ 401(k) with employer match
§ Paid vacation, sick leave and major holidays
§ Paid Training
§ Flexible spending program
§ Pre-tax medical deductions
§ Generous brand name product discount
§ Casual and friendly environment
§ Located just 6 miles east of Issaquah with an easy/reverse commute
§ On-site fitness facility
§ Anniversary awards
Contact Information:
Complete an application today!
www.sanmar.com/careers
Email: careers@sanmar.com
SanMar Corporation
Attn: Customer Care Center Recruiting Manager
POX 529
Preston, WA 98050-0529
Apply on employer's website (this will open a new window).
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 07/01/2008
System Time: 05:47:59
Document Name(40): CCC Account Executive
Source: NWjobs
SearchTerms: "work at home" "work from home"
URL(80): http://jobs.nwsource.com/careers/jobsearch/detail?jobId=10230131&viewType=main&n
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