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Bilingual Customer Service Specialist -
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Unum US
Bilingual Customer Service Specialist - 307914
Job Information
Posted:
Friday, June 27, 2008
Location:
Portland Maine
Job ID:
19903 (Unum US Job ID)
HireDiversity Job ID:
2244417
Job Text
Bilingual Customer Service Specialist – 307914
Job Description
Description
Unum is a company of people serving people. As one of the world’s leading employee benefits providers and a Fortune 250 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury and offers professionals every possibility for growth. Whether we’re helping customers or building careers, we’re experts at creating the kind of advantages that help people reach their goals.
Headquartered in Chattanooga, Tennessee, Unum has significant U.S. operations in Portland, Maine, Worcester, Massachusetts and Glendale, California, with 35 field offices nationwide.
Unum, the leader in disability income protection, has career openings for Customer Service Specialists. Our Customer Service Department offers real opportunities for career development and growth - competitive salary and benefit - with an opportunity to work from home after 6 months.
If you possess experience in customer service and take pride in providing superior service to every person, every time, we invite you to visit our career website for confidential consideration. For our Customer Service Specialists, we are seeking individuals who are available to work a shift between 8:00 AM - 9:00 PM, Monday through Friday, someone who demonstrates professional phone skills while dealing with multiple and rapidly changing demands, and good verbal and written communication skills.
Principal Duties and Responsibilities
Able to work a shift between 8:00 AM – 9:00 PM Monday through Friday;
Ability to contribute to team accountabilities in order to meet service level and abandoned rate goals;
Consistently makes an independent business decision in response to customer inquiries;
Ability to evaluate and control situations and offer creative solutions;
Research and respond to external policyholder requests with timely and accurate information;
Ability to meet the average expectations of the quality/productivity standards;
Knowledge and understanding of the Unum business functions;
Other duties as assigned.
Qualifications .
Degree from a four-year college/university preferred.
Good verbal/written communication and interpersonal skills required.
Adaptive/flexible ability to deal with multiple, concurrent and rapidly changing demands.
Professional phone skills required, coupled with ability to provide quality customer service.
Ability to multi-task, with demonstrated ability to work in a fast paced environment handling a large volume of calls.
Ability to work independently as well as part of a team.
Ability to learn and apply multiple processing and benefit systems effectively.
Unum offers competitive pay and excellent benefits. Come join us if you're interested in working in an exciting and challenging environment for a company that is on the move!
Unum is an equal opportunity and affirmative action employer regardless of a person's race, color, religion, national origin, age, disability, military status, gender or sexual orientation.
Profile .
Job Field Customer Service .
Locations ME-Portland .
Organization Unum US .
Additional Information .
Posting Date Jun 26, 2008, 05:01 PM, Montreal, New York, Washington D.C. - (UTC -5:00) .
Unposting Date Jul 26, 2008, 11:59 PM, Montreal, New York, Washington D.C. - (UTC -5:00) .
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 07/01/2008
System Time: 05:47:56
Document Name(40): Bilingual Customer Service Specialist -
Source: HireDiversity.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.hirediversity.com/jobseekers/jobs/view.asp?ID=2244417&keywords=%22wor
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