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Assistant Systems Specialist
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Assistant Systems Specialist | Genentech, Inc. | Redwood City CA 94065 USA | .
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Job Description: .
Assistant Systems SpecialistRESPONSIBILITIES: Provide onsite and or remote technical support to Genentech end users. Troubleshoot multiple computer platforms: Macintosh, Windows, and PDAs. Provide first level support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers; as well as department-specific specialized applications. Familiar with network configurations: LAN, WAN, wireless, VPN. Provide support for mobile users who work at home, travel, or work from a remote office, using remote console software LAN Desk. Troubleshoot networked and local printers. Identify and resolve hardware and software application conflicts. Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests. Coordinate with other CIT staff in the completion of requests. Ensure that resolutions are consistent with standards and do not introduce additional conflicts. Help identify and implement innovative solutions for customers. Provide extensive interaction with the user community. Assist Knowledge Engineer in evaluating effectiveness of the Knowledge Base content. Understand and adhere to CRM policies. Escalating Severity Level 1, Severity Level 2 and problem tickets to the Problem Management group.REQUIREMENTS: Aptitude for learning. Excellent oral and written communication skills. Knowledge of Windows and or Macintosh platforms, (including portables) and Microsoft Office suite of applications. Outstanding customer service and interpersonal skills. Ability to work in teams and in a team environment. Ability to communicate clearly with technical and non-technical audiences, both verbally and written. Excellent organizational skills and ability to prioritize tasks among many competing requests. Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet). Analyzing data and drawing appropriate conclusions, and recommending changes. Experience demonstrating knowledge of PBX, VRUs, T1 PRIs, telephone queues and/or skill-based routing preferred. Experience demonstrated skills using PC-based word processing, presentation, and e-mail software preferred. Experience demonstrated skills using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred. Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations. Must successfully pass a Criminal History Records Check. Prefer 1-3 years IT experience, including technical training. Experience working in or supporting a call center or help desk environment. MCSE, A Certifications. Knowledge of UNIX systems. Experience with Remedy system.EDUCATION: Bachelors Degree.DIVISION: Corporate Information TechREQUISITION NUMBER: 07-1000021130 .
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 07/01/2008
System Time: 05:48:05
Document Name(40): Assistant Systems Specialist
Source: IMDiversity.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://jobs.imdiversity.com/jobseekerx/ViewJob.asp?JobID=a03wNCLTr4Bzl3KJCT3L7h6
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