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CALL CENTER SERVICES REPRESENTATIVE
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Atlanta Computer jobs > CALL CENTER SERVICES REPRESENTATIVE
CALL CENTER SERVICES REPRESENTATIVE
Company: Ajilon
Location: Atlanta
Posted on: January 11, 2007
Job Description:
SUMMARY
The successful candidate will work from their home interfacing with customers via inbound and outbound calls or the Internet for the purposes of trouble-shooting and resolving routine customer DSL issues
WORK ENVIRONMENT
. Work from home using your computer and home telephone to solve customer problems, order services, and check the status of orders and maintenance
. Specific, mandatory training will be provided in a classroom environment located in the Dallas/Houston metropolitan areas
. Full-time schedule, 8 hours per day
RESPONSIBILITIES Tasks, functions, deliverables, etc.:
. Greet customers in a courteous, friendly and professional manner using standardized procedures
. Enter customer orders efficiently and accurately; update customer files as appropriate
. Respond to customer requests by providing accurate information
. Listen attentively to customer needs and concerns; demonstrate empathy
. Respond to customer complaints and inquiries by carefully listening to customer and then providing an accurate and appropriate solution using training materials and scripts provided
. Stay current on products, pricing, promotions, procedures and policies
. Communicate effectively to ensure high quality and timely resolution of customer requests
SPECIAL REQUIREMENTS
. Must have a quiet home-office environment to take calls uninterrupted during your scheduled working hours
. Must own a PC-compatible computer with Windows XP or 2000
. Must have DSL or Cable high-speed Internet service in the home
. Must have or be willing to add a second phone line in the home for call center work exclusively
Keywords: Atlanta, CALL CENTER SERVICES REPRESENTATIVE, Computer, Atlanta, Georgia
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 01/24/2007
System Time: 14:37:21
Document Name(40): CALL CENTER SERVICES REPRESENTATIVE
Source: AtlantaRecruiter.com
SearchTerms: "work at home" "work from home"
URL(80): http://www.atlantarecruiter.com/job_display.php?alpha=305599&searchstring=work+a
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