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Mgr II-Project Management, Work at Home
- Work at Home Jobs, Work from Home Jobs
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Job Posting Title; Mgr II-Project Management, Work at Home .
AutoReqId; 98151BR .
Responsibilities; This Project Management position will act as a leader for projects with varying scopes and durations and play a critical role in the Work At Home Platform.
* Manage the project portfolio for
the work at home initiative.
* Ensure targets for financial
benefits are achieved
* Drive project completion
* Manage the portfolio of active
and pipeline matters for the
growth of this group.
* Liaise and help coordinate
activities for contract project
managers, internal linkages in
CESC organization, e.g. for
Goals and incentives,
process and facilities design,
and training and
hiring
* Coordinate internal and external
benchmarking.
* Consult with Business
Transformational Leadership on
key initiatives critical to the
business
* Coordinate and incorporate
relevant voice of customer
information
Additional activities include: gathering requirements in facilitated sessions with process experts, working closely with training, hiring and other departments to design and execute implementation strategy, workflow design in the front and back office, writing and presenting communications to all levels of the organization and delivering against tight timelines to meet aggressive project deliverable targets. This individual will instruct, direct and check the work of functional teams and, will act as a liaison between project sponsors and teams.
Position location open to any of our existing Call Center cities: Norcross, GA; Jacksonville or Miami, FL; Phoenix, AZ or Salt Lake City, UT. .
EOE statement; American Express is an Equal Opportunity Employer. .
Required Qualifications; * Strong project management,
analytical &financial skills
* Demonstrable ability to
prioritize and drive results
* Strong leadership, relationship,
teamwork, and influencing skills
* Experience in managing project
and cross functional teams at
all levels
* Demonstrable ability to manage a
pilot project
* Travel operations knowledge
required
* Understanding of Call Center
Management principles &dynamics
required
* Experience with Microsoft
Project and knowledge of Epic a
plus
* Candidate will display
creativity and innovation
* Bachelor Degree in technical
discipline desirable - will
consider applicable
line management experience.
* Excellen written, oral and
presentation skills
* Proficient in Microsoft Word,
Excel and PowerPoint
* Candidate must be team oriented
with strong analytical skills.
* Must be adaptable, self
motivated, and possess solid
negotiation skills.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. .
Work Location State/Province; Open .
Work Location Country; United States .
Classification; Full-Time - Regular .
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Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 01/21/2008
System Time: 13:33:30
Document Name(40): Mgr II-Project Management, Work at Home
Source: JobCentral - USA
SearchTerms: "work at home" "work from home"
URL(80): http://viewjob.jobcentral.com/ljh.asp?url=https%3A//sjobs.brassring.com/en/asp/t
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