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Cust Care Rep I - 30608 - DN
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Job Title:
Cust Care Rep I - 30608 - DN .
Employer:
WellPoint, Inc .
.
Location:
Middletown, NY; .
Date:
01-18-2008; .
Job Description .
Cust Care Rep I - 30608 - DN
Job Description
Apply Online
Description
This Position is located in Middletown, NY
Come join our team of Customer Service Advocates!
We are seeking top talent to provide our customers with EXCELLENT service. This is an entry level position that can open an extensive career within our organization! To be considered, you must have excellent communication and listening skills, proven ability to multi-task, such as toggling between computer applications. No Weekends Required! This position's starting salary is $12.26 per hour with no experience, then scaled up based on experience, with the opportunity for advancement after 12 months, and the possibility to work from home in the future! You must also successfully complete the required PAID basic training.
Within our call center, our customer service advocates are dedicated to helping our clients with benefit inquiries, claims processing questions, eligibility inquiries and billing concerns, whether it be via telephone and/or written correspondence. They analyze problems and provide information/solutions. As a customer service advocate, you would also operate a PC/image station to obtain and extract information; document information, activities and changes in the database. Thoroughly document inquiry outcomes for accurate tracking and analysis. Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Research and analyze data to address operational challenges and customer service issues. Provide external and internal customers with requested information. Under immediate supervision, our customer service advocates receive and place follow-up telephone calls / e-mails to answer and resolve customer questions. Use computerized systems for tracking, information gathering and troubleshooting. This position requires limited knowledge of company services, products, insurance benefits, provider contracts and claims; seeks, understands and responds to the needs and expectations of internal and external customers. Performs other duties as assigned.
Qualifications .
High School diploma or GED A MUST, and three to six months experience in an automated customer service environment or equivalent combination of formal education and relevant experience.
Basic computing and keyboarding skills including proficiency with database management.
Strong attention to detail to accurately enter data and research and resolve questions.
Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database.
To be considered for this position requires a customer service on-line assessment that can be taken from any PC that has Internet access. This testing is free of charge and not provided at a WellPoint site. Due to outstanding response, candidates that match skills requirements will be contacted via email with a request to take the on-line assessment. Please watch your email, and also check your junk mailbox as well.
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 01/21/2008
System Time: 13:33:43
Document Name(40): Cust Care Rep I - 30608 - DN
Source: WorkplaceDiversity - USA
SearchTerms: "work at home" "work from home"
URL(80): http://wkdiversity.careercast.com/texis/jobsearch/details.html?id=478f44ff6d6130
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