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Cust Care Rep I - 30337
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Job Title:
Cust Care Rep I - 30337 .
Employer:
WellPoint, Inc .
.
Location:
Middletown, NY; .
Date:
01-18-2008; .
Job Description .
Cust Care Rep I - 30337
Job Description
Apply Online
Description
This position is located in Middletown, NY.
This position requires a customer service on-line assessment that can be taken from any PC that has Internet access. This testing is free of charge and not provided at a WellPoint site. Due to outstanding response, candidates that match skills requirements will be contacted via email with a request to take the on-line assessment. Please watch your email.
We are seeking top talent to provide our customers with EXCELLENT service. This is an entry level position that can open an extensive career within the organization and the possibility to work from home after 1 year. To be considered, you must have excellent communication and listening skills, have a proven ability to multi-task, such as toggle between computer applications and be able to work a rotating shift until 8:00 pm. No Weekends Required! Starting salary for this position is $12.26 per hour, depending on experience, with the opportunity for advancement and to work from home after 12 months.
Job Responsibilities:
Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering and troubleshooting.
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Seeks, understands and responds to the needs and expectations of internal and external customers.
Performs other duties as assigned.
Qualifications .
High School diploma or GED and three to six months experience in an automated customer service environment or equivalent combination of formal education and relevant experience.
Basic computing and keyboarding skills including proficiency with database management.
Strong attention to detail to accurately enter data and research and resolve questions.
Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database.
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 01/21/2008
System Time: 13:33:31
Document Name(40): Cust Care Rep I - 30337
Source: WorkplaceDiversity - USA
SearchTerms: "work at home" "work from home"
URL(80): http://wkdiversity.careercast.com/texis/jobsearch/details.html?id=4774bebe6d6850
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