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AT HOME TECH SUPT TECHNICIAN I
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AT HOME TECH SUPT TECHNICIAN I
Posted: January 18, 2008
AT HOME TECH SUPT TECHNICIAN I 0003755
Job Description
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Description
This is an "At Home" position. As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below. Due to systems requirements, EMBARQ Work at Home employees must reside within EMBARQ phone service territory. Are you a technically savvy, service oriented self-starter who would benefit from working at home? Then you may be a great fit for the At-Home Technical Support Technician position. This is your chance to continue your career with EMBARQ without any commute. Resolve customers issues by performing activities either with direct assistance or by appropriate referral. Primary job duties involve technical trouble shooting helpdesk assistance for high speed internet customer. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers problems. Obtain and examine information to verify complaints and to determine possible causes. Confer with customers by phone to provide information about products and services. Refer unresolved customer issues for further investigation.
Please note, the starting annual salary for this position is $22,968 ($11.00/hour). The salary range for this position is $21,000 to $61,000.
Qualifications
1. Strong knowledge of Microsoft Windows, MAC, OS drivers, and TCP/IP protocols 2. Strong knowledge of PC hardware/software and familiarity with data products and services 3. Excellent customer service skills 4. Ability to work self sufficiently and effectively in a home-based work environment 5. Ability to consistently handle a high volume of customer calls in a professional manner throughout the workday 6. Previous technical support experience is preferred Systems Requirements:
1. At-Home Technical Support Technicans are responsible for having access to the following minimum Embarq technical requirements for "at home" work in this position: . PC with a minimum of Windows XP, 1.5 GHz Processor, 1 GB RAM, USB Webcam, DVD player, PC headset µphone, and latest virus &spyware software. . MUST HAVE EMBARQ TELEPHONE SERVICE . MUST HAVE EMBARQ HIGH SPEED INTERNET SERVICE, MINIMUM SPEED (1.5 mbps). 2. Must meet the following Embarq physical/logistical requirements for "at home" work in this position: . Dedicated space with adequate work surface . Work area must be free from background noise and distractions . LIVE IN EMBARQ TERRITORY Applicants are required to take a job-fit assessment, administered online immediately after applying. This assessment will take approximately 25 minutes to complete. Fully experienced non-exempt role. Performs a variety of skilled routine and non-routine duties. Applies standard practices. EMBARQ is proud to be an EEO/AA employer.
Profile Job Field Customer Care &Repair Locations PENNSYLVANIA-CARLISLE NORTH CAROLINA-WAKE FOREST Schedule Full-time Travel No
Additional Information Posting Date 01/12/2008, 04:16 PM, Montreal, New York, Washington D.C. - (UTC -5:00)
Job Type Regular Relocation No
Please refer to job code embarq-66340 when responding to this ad.
Category: Information Technology .
> General Computers/IT
Location: CARLISLE, PA .
Pay Rate: Open .
Job Terms: full time .
Company: EMBARQ .
Phone: email only please .
Fax: email only please .
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 01/21/2008
System Time: 13:33:08
Document Name(40): AT HOME TECH SUPT TECHNICIAN I
Source: JobCircle.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://jobcircle.com/classifieds/1018192.html?source=jc_csearch
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