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AT-HOME TECH SUPT TECHNICIAN I
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AT-HOME TECH SUPT TECHNICIAN I 0004130
Job Description
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Description
This is an "At Home" position. As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below. Due to systems requirements, EMBARQ Work at Home employees must reside within EMBARQ phone service territory.
Become part of a company that is innovative and stands out amongst competitors in the marketplace. Say goodbye to traffic jams and high gas prices while conducting professional level support work from your very own home office. EMBARQ offers you the opportunity to develop and cultivate your career as we lead the telecommunications industry into the future, establishing what a next-generation local communications company can be. Join us as we EMBARQ on our journey!
Resolve customers' issues by performing activities either with direct assistance or by appropriate referral. Primary job duties involve technical trouble shooting helpdesk assistance for high speed internet customers. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Obtain and examine information to verify complaints and to determine possible causes. Confer with customers by phone to provide information about products and services. Refer unresolved customer issues for further investigation.
Please note, the starting annual salary for this position is $22,968 ($11.00/hour). The salary range for this position is $21,000 to $61,000.
Qualifications .
1. Strong knowledge of Microsoft Windows, MAC, OS drivers, and TCP/IP protocols
2. Strong knowledge of PC hardware/software and familiarity with data products and services
3. Excellent customer service skills
4. Ability to work self sufficiently and effectively in a home-based work environment
5. Ability to consistently handle a high volume of customer calls in a professional manner throughout the workday
6. Previous technical support experience is preferred
Systems Requirements:
1. At-Home Technical Support Technicians are responsible for having access to the following minimum Embarq technical requirements for "at home" work in this position:
PC with a minimum of Windows XP, 1.5 GHZ Processor, 1 GB RAM, USB Webcam, DVD player, PC headset µphone, and latest virus &spyware software.
MUST HAVE EMBARQ TELEPHONE SERVICE
MUST HAVE EMBARQ HIGH SPEED INTERNET SERVICE, MINIMUM SPEED (1.5 mbps).
2. Must meet the following Embarq physical/logistical requirements for "at home" work in this position:
Dedicated space with adequate work surface
Work area must be free from background noise and distractions
LIVE IN EMBARQ TERRITORY
Applicants are required to take a job-fit assessment, administered online immediately after applying. This assessment will take approximately 25 minutes to complete.
Fully experienced non-exempt role. Performs a variety of skilled routine and non-routine duties. Applies standard practices. EMBARQ is proud to be an EEO/AA employer.
Additional Information .
Posting Date; 01/10/2008, 05:46 PM, Montreal, New York, Washington D.C. - (UTC -5:00) .
Job Type .
Regular .
Relocation .
No .
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Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 01/21/2008
System Time: 13:33:02
Document Name(40): AT-HOME TECH SUPT TECHNICIAN I
Source: JobCentral - USA
SearchTerms: "work at home" "work from home"
URL(80): http://viewjob.jobcentral.com/ljh.asp?url=https%3A//embarq.taleo.net/servlets/Ca
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