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SERVICE DESK ANALYST/ HELP DESK
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Job Title: SERVICE DESK ANALYST/ HELP DESK .
Category: Consulting .
Date Posted: 02/17/2007 .
Location: Bay Area, California .
Salary: Not Specified .
Travel Required: Not Specified .
Security Clearance: No .
Work Type: Contract .
SERVICE DESK ANALYST/ HELP DESK Back to Search Results SERVICE DESK ANALYST/ HELP DESK Ref No. 87372 Office San Francisco, CA Location Redwood City , CA Category Information Technology Description EMAIL your resume in a simple MS WORD document to . In the subject line of your email, please REFERENCE JOB# LM-G87372 NO THIRD PARTIES OR H1B VISA OR CORP TO CORP APPLICANTS no relocation costs for interview or start... Bay Area Residents ONLY NOTE: Only Qualified Candidates will be contacted NINE MONTH +++ CONTRACT in Redwood City for a SERVICE DESK ANALYST/HELP DESK - NOTE: MUST BE ABLE TO PARTICIPATE IN A GROUP INTERVIEW ON MARCH 3rd AND MUST BE ABLE TO START ON MARCH 19th -- there will be a 6 week training period that starts on that day. WILL TRAIN for MCP, A+ and Apple Certifications!!! SHIFT DESCRIPTION: Client provides 24x7 support to the entire company. The shifts vary from M-F, Tues - Sat, Sun - Thurs with various start times. They also have swing and graveyard shifts DUTIES AND RESPONSIBILITIES DUTIES * Provide onsite and/or remote technical support to our client's end users (95% via phone and 5% face-to-face). * Troubleshoot multiple computer platforms: Macintosh, Windows, and PDAs. * Provide first level support for multiple enterprise applications including: e-mail, calendar/scheduling, word processing, spreadsheets, presentations, Internet browsers; as well as department-specific specialized applications. * Familiar with network configurations: LAN, WAN, wireless, VPN. * Provide support for mobile users who work at home, travel, or work from a remote office, using remote console software LAN Desk. Troubleshoot networked and local printers. Identify and resolve hardware and software application conflicts. * Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests. Coordinate with other CIT staff in the completion of requests. * Ensure that resolutions are consistent with standards and do not introduce additional conflicts. * Help identify and implement innovative solutions for customers. * Provide extensive interaction with the user community. * Assist Knowledge Engineer in evaluating effectiveness of the Knowledge Base content. * Understand and adhere to CRM policies. Escalating Severity Level 1, Severity Level 2 and problem tickets to the Problem Management group. SKILLS * Aptitude for learning. Excellent oral and written communication skills. Knowledge of Windows and/or Macintosh platforms, (including portables) and Microsoft Office suite of applications. * Outstanding customer service and interpersonal skills. Ability to work in teams and in a team environment. * Ability to communicate clearly with technical and non-technical audiences, both verbally and written. * Excellent organizational skills and ability to prioritize tasks among many competing requests. Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet). * Analyzing data and drawing appropriate conclusions, and recommending changes. * Experience demonstrating knowledge of PBX, VRUs, T1/PRIs, telephone queues and/or skill-based routing preferred. * Experience demonstrated skills using PC-based word processing, presentation, and e-mail software preferred . * Experience demonstrated skills using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred. * Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations. EDUCATION : *** Prefer 1-3 years IT experience, including technical training. Experience working in or supporting a call center or help desk environment. MCSE, A+ Certifications helpful ( will train ) Knowledge of UNIX systems. Experience with Remedy system. Requirements Experience 2 Salary $ 21.74 - $ 21.74 /hour Education Bachelors
Job Benefits
Positions available 1.
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 02/23/2007
System Time: 09:23:22
Document Name(40): SERVICE DESK ANALYST/ HELP DESK
Source: Job.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.job.com/my.job/search/page=jobview/key=8738374/p=1/pt=2/r=2/kw=%22wor
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