Jobs, career information, and employment services for job candidates, employees, employers and recruiters.
SERVICE DESK ANALYST/ HELP DESK
- Work at Home Jobs, Work from Home Jobs
Title: SERVICE DESK ANALYST/ HELP DESK .
Skills: .
Date: 2-22-2007 .
Location: Redwood City, CA .
Area code: 650 .
Tax term: CON_W2 .
Pay rate: Market .
Length: 9 months+++ .
Position ID: 87372 .
Dice ID: cxadecco .
Job description: .
EMAIL your resume in a simple MS WORD document to lois.martin@adeccona.com. In the subject line of your email, please REFERENCE JOB# LM-G87372
NO THIRD PARTIES OR H1B VISA OR CORP TO CORP APPLICANTS no relocation costs for interview or start... Bay Area Residents ONLY
NOTE: Only Qualified Candidates will be contacted
NINE MONTH +++ CONTRACT in Redwood City for a SERVICE DESK ANALYST/HELP DESK -
NOTE: MUST BE ABLE TO PARTICIPATE IN A GROUP INTERVIEW ON MARCH 3rd AND MUST BE ABLE TO START ON MARCH 19th-- there will be a 6 week training period that starts on that day. WILL TRAIN for MCP, A+ and Apple Certifications!!!
SHIFT DESCRIPTION: Client provides 24x7 support to the entire company. The shifts vary from M-F, Tues - Sat, Sun - Thurs with various start times. They also have swing and graveyard shifts
DUTIES AND RESPONSIBILITIES DUTIES
* Provide onsite and/or remote technical support to our client's end users (95% via phone and 5% face-to-face).
* Troubleshoot multiple computer platforms: Macintosh, Windows, and PDAs.
* Provide first level support for multiple enterprise applications including: e-mail, calendar/scheduling, word processing, spreadsheets, presentations, Internet browsers; as well as department-specific specialized applications.
* Familiar with network configurations: LAN, WAN, wireless, VPN.
* Provide support for mobile users who work at home , travel, or work from a remote office, using remote console software LAN Desk. Troubleshoot networked and local printers. Identify and resolve hardware and software application conflicts.
* Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests. Coordinate with other CIT staff in the completion of requests. * Ensure that resolutions are consistent with standards and do not introduce additional conflicts. * Help identify and implement innovative solutions for customers.
* Provide extensive interaction with the user community.
* Assist Knowledge Engineer in evaluating effectiveness of the Knowledge Base content.
* Understand and adhere to CRM policies. Escalating Severity Level 1, Severity Level 2 and problem tickets to the Problem Management group.
SKILLS
* Aptitude for learning. Excellent oral and written communication skills. Knowledge of Windows and/or Macintosh platforms, (including portables) and Microsoft Office suite of applications.
* Outstanding customer service and interpersonal skills. Ability to work in teams and in a team environment.
* Ability to communicate clearly with technical and non-technical audiences, both verbally and written.
* Excellent organizational skills and ability to prioritize tasks among many competing requests. Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet).
* Analyzing data and drawing appropriate conclusions, and recommending changes. * Experience demonstrating knowledge of PBX, VRUs, T1/PRIs, telephone queues and/or skill-based routing preferred.
* Experience demonstrated skills using PC-based word processing, presentation, and e-mail software preferred
. * Experience demonstrated skills using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
* Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
EDUCATION
Travel required: none .
Telecommute: no .
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 02/23/2007
System Time: 09:23:20
Document Name(40): SERVICE DESK ANALYST/ HELP DESK
Source: Dice Tech Jobs - USA
SearchTerms: "work at home" "work from home"
URL(80): http://seeker.dice.com/jobsearch/servlet/JobSearch?op=101&dockey=xml/3/0/301f57d
Email This Page!