Worldwide, L2 Support Engineer for IBM Tivoli s mainframe security
administration and audit products (zSecure suite). Work with zSecure
customers, offering deep technical support. Must be a quick learner,
enjoy working with customers, and possess strong interpersonal skills
to work with technical and non-technical audiences. The candidate must
be able to document problem resolutions clearly for future reference
by Support. Help with technical zSecure enablement/training efforts by
sharing product knowledge with IBM personnel. Provide customers
guidance on zSecure installations, if advanced technical product
knowledge is needed. Depending on location, may consider Work at Home
arrangement.
Major: Field of Study: Computer Science
Mainframe Information Security experience (RACF, ACF2)
z/OS system environment experience
zSecure knowledge or experience with other RACF (audit and admin)
products
Maintain customer Problem Reports (PMR s) in the IBM Problem Tracking
Tool
Strong problem solving skills
Customer Support experience
Clear and effective oral &written communication skills
IBM has a total compensation package that is competitive in the IT
industry. It is an attractive mix of compensation, benefits, and
services which all come together as a competitive rewards package for
employees. Our pay programs are designed to deliver exceptional
rewards to exceptional performers. We work hard to ensure we are
paying our best like the best in the marketplace. From base pay, stock
options and awards, to variable or incentive pay plans, employees have
the opportunity to reap significant rewards at IBM.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability,
age, or veteran status. xallx
Desired Skills
Experience and understanding of security practices, principles and
security technologies. Technical knowledge in RACF, ACF2 and Unix
environments. Able to resolve technical product problems and, if
necessary, provide details on product issue to Engineering to develop
a fix.
Additional Info
Worldwide, L2 Support Engineer for IBM Tivoli s mainframe security
administration and audit products (zSecure suite). Work with zSecure
customers, offering deep technical support. Must be a quick learner,
enjoy working with customers, and possess strong interpersonal skills
to work with technical and non-technical audiences. The candidate must
be able to document problem resolutions clearly for future reference
by Support. Help with technical zSecure enablement/training efforts by
sharing product knowledge with IBM personnel. Provide customers
guidance on zSecure installations, if advanced technical product
knowledge is needed. Depending on location, may consider Work at Home
arrangement.
Major Field of Study: Computer Science
Mainframe Information Security experience (RACF, ACF2)
z/OS system environment experience
zSecure knowledge or experience with other RACF (audit and admin)
products
Maintain customer Problem Reports (PMR s) in the IBM Problem Tracking
Tool
Strong problem solving skills
Customer Support experience
Clear and effective oral &written communication skills
IBM has a total compensation package that is competitive in the IT
industry. It is an attractive mix of compensation, benefits, and
services which all come together as a competitive rewards package for
employees. Our pay programs are designed to deliver exceptional
rewards to exceptional performers. We work hard to ensure we are
paying our best like the best in the marketplace. From base pay, stock
options and awards, to variable or incentive pay plans, employees have
the opportunity to reap significant rewards at IBM.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability,
age, or veteran status. xallx
Education: Bachelors Degree
Major Not Applicable
Travel required: none .
Telecommute: no .
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 02/23/2007
System Time: 09:23:20
Document Name(40): Level 2 Support
Source: Dice Tech Jobs - USA
SearchTerms: "work at home" "work from home"
URL(80): http://seeker.dice.com/jobsearch/servlet/JobSearch?op=101&dockey=xml/e/d/edbaf75
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