Jobs, career information, and employment services for job candidates, employees, employers and recruiters.
Level 2 Support
- Work at Home Jobs, Work from Home Jobs
Level 2 Support
Worldwide, L2 Support Engineer for IBM Tivoli s mainframe security administration and audit products (zSecure suite). Work with zSecure
customers, offering deep technical support. Must be a quick learner, enjoy working with customers, and possess strong interpersonal skills to work with technical and non-technical audiences. The candidate must be able to document problem resolutions clearly for future reference by Support. Help with technical zSecure enablement/training efforts by sharing product knowledge with IBM personnel. Provide customers guidance on zSecure installations, if advanced technical product knowledge is needed. Depending on location, may consider Work at Home arrangement.
Major Field of Study: Computer Science
Mainframe Information Security experience (RACF, ACF2)
z/OS system environment experience
zSecure knowledge or experience with other RACF (audit and admin) products
Maintain customer Problem Reports (PMR s) in the IBM Problem Tracking Tool
Strong problem solving skills
Customer Support experience
Clear and effective oral &written communication skills
IBM has a total compensation package that is competitive in the IT industry. It is an attractive mix of compensation, benefits, and services which all come together as a competitive rewards package for employees. Our pay programs are designed to deliver exceptional rewards to exceptional performers. We work hard to ensure we are paying our best like the best in the marketplace. From base pay, stock options and awards, to variable or incentive pay plans, employees have the opportunity to reap significant rewards at IBM.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. xallx
Start Date: ASAP .
Emp. Type: Full Time .
Travel: No Travel .
# of Openings: 1 .
Location: Herndon, VA .
Overtime Pay: None .
Job Number: B029987 .
Date Posted: 2/23/2007 .
IBM
Other jobs with this company. .
Attention: Recruiter .
Job 9 of 19
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 02/23/2007
System Time: 09:23:15
Document Name(40): Level 2 Support
Source: ComputerJobs.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.search.computerjobs.com/job_display.aspx?jobid=1902535&siteid=139&sor
Email This Page!