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Customer Service Representative
- Work at Home Jobs, Work from Home Jobs
Posted: 2/7/2007
Location:
US-PA-Pittsburgh
Base Pay:
N/A
Employee Type:
Full-Time Employee
Industry:
Insurance
Manages Others:
No
Job Type:
Customer Service
Req'd Education:
None
Req'd Experience:
At Least 1 Year
Req'd Travel:
Not Specified
Relocation Covered:
No
Contact Information
Contact: Not Available .
Phone: Not Available .
Email: Not Available .
Fax: Not Available
Ref ID: 27745002_38581323 .
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Customer Service Representative
Company: Aetna
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Description
About Aetna
Aetna is one of the nation s leading diversified health care benefits companies, serving approximately 29.8 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, and long term care and disability, and medical management capabilities. Aetna provides benefits through employers in all 50 states, with products and services targeted specifically to small, mid-sized, and large multi-site national employers.
At Aetna, we value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with Aetna.
We are looking for motivated Customer Service Representatives (CSR) who enjoy a fast paced environment to join our team in Pittsburgh. We are looking for flexible people, with positive, enthusiastic attitudes whose goal is to provide excellent service to our Members. These full-time positions offer a competitive salary, opportunity for monthly bonuses, and an extensive benefit package. The job responsibilities will be to provide high quality member focused service using knowledge of plans, products, systems, and procedures to meet or exceed member expectations. CSRs answer questions and resolve issues based on phone calls from members; access information from a variety of systems and references; and focus on identifying problems and achieving the best solution. This requires effective oral communication skills with internal and external customers. CSRs handle a wide variety of calls, identify service problems, and initiate appropriate action to resolve problems. They utilize systems to track all events and outcomes and educate customers on a daily basis through routine calls.
To learn more about our employment opportunity, go to www.aetna.peoplescout.com for possible interview dates/times. Please reference job code K6AC.
Requirements
Successful candidates must demonstrate a strong customer service focus, Call Center telephone experience, and effective verbal, written, and keyboard skills. Customer Service Representatives must project a positive, helpful attitude while being an active listener, and be able to handle multiple tasks and responsibilities. Individuals must work cooperatively and establish positive cross-functional relationships within the organization. Excellent attendance and punctuality are essential. You must be available for overtime during the week and Saturdays as needed. You are required to pass a mandatory drug screen and comprehensive background check. Call Center and medical insurance experience are preferred. Knowledge of Microsoft Office Products is a plus. As a high-volume Call Center, we are always busy. You must be available to work an 8 hour shift anytime between 8:00am - 6:00pm. To ensure the delivery of exceptional customer service, we have service expectations and goals. Candidates must be comfortable being monitored for their level of efficiency, accuracy and customer satisfaction. Work at home arrangement available - is at the discretion of management following training.
Our Customer Service Representatives benefit from 12 - 19 weeks of paid training, which must be completed with no absences. This training class will start March 26, 2007.
Additional Job Information
Aetna employees have access to the Company's Intranet, a rich source of employee news and information. Employees have access to programs and resources to help balance work and life and a wide array of wellness services. Our office is located in Greentree (Foster Plaza). The dress code is business casual, and parking is free. Aetna is a leading provider of health care benefits. To succeed with this goal, we need talented, dedicated, diverse people who are passionate about wanting to make a meaningful difference. People who at the end of the day can say, "I made this happen. I helped someone today. I feel proud.~ If you want the opportunity to be your best everyday, become a part of this highly respected institution. Choose Aetna.
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 02/23/2007
System Time: 09:23:11
Document Name(40): Customer Service Representative
Source: mcall.com
SearchTerms: "work at home" "work from home"
URL(80): http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?CiBookMark=1&dv=dv&s
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