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Call Center Help Desk - Service Desk (En
- Work at Home Jobs, Work from Home Jobs
Title: Call Center Help Desk - Service Desk (Entry Level) .
Skills: Prefer 1-3 years IT experience, including technical training. Customer service experience is ok. Experience working in or supporting a call center or help desk environment. MCSE, A+ Certifications. .
Date: 2-22-2007 .
Location: Redwood City, CA .
Area code: 650 .
Tax term: FULLTIME CON_IND CON_W2 CON_HIRE_W2 .
Pay rate: $18/20 Hourly .
Length: 6+ Months .
Position ID: JC-Req-HelpDesk .
Dice ID: 10115235 .
Job description: .
Job Title: Call Center Help Desk - Service Desk (Entry Level)
Duration: 6 + months
Pay rate: $ 20.00 per hour
Location: Redwood City, 94063
Visa Status: GC, Citizens Must be on our W2
Preferred location of candidates: Sunnyvale, Santa Clara, In the vicinity of - San Mateo, Foster City, Redwood City, South San Francisco, San Francisco
Provide onsite and/or remote technical support to Genentech end users (95% via phone and 5% face-to-face). Troubleshoot multiple computer platforms: Macintosh, Windows, and PDAs. Provide first level support for multiple enterprise applications including: e-mail, calendar/scheduling, word processing, spreadsheets, presentations, Internet browsers; as well as department-specific specialized applications. Familiar with network configurations: LAN, WAN, wireless, VPN. Provide support for mobile users who work at home , travel, or work from a remote office, using remote console software LAN Desk. Troubleshoot networked and local printers. Identify and resolve hardware and software application conflicts. Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests. Coordinate with other CIT staff in the completion of requests. Ensure that resolutions are consistent with standards and do not introduce additional conflicts. Help identify and implement innovative solutions for customers. Provide extensive interaction with the user community. Assist Knowledge Engineer in evaluating effectiveness of the Knowledge Base content. Understand and adhere to CRM policies. Escalating Severity Level 1, Severity Level 2 and problem tickets to the Problem Management group.
Skills
* Aptitude for Learning. Excellent oral and written communication skills. Knowledge of Windows and/or Macintosh platforms, (including portables) and Microsoft Office suite of applications. Outstanding customer service and interpersonal skills.
* Ability to work in teams and in a team environment. Ability to communicate clearly with technical and non-technical audiences, both verbally and written. Excellent organizational skills and ability to prioritize tasks among many competing requests. Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet). Analyzing data and drawing appropriate conclusions, and recommending changes. Experience demonstrating knowledge of PBX, VRUs, T1/PRIs, telephone queues and/or skill-based routing preferred. Experience demonstrated skills using PC-based word processing, presentation, and e-mail software preferred. Experience demonstrated skills using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred. Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations. Must successfully pass a Criminal History Records Check.
Education:
Prefer 1-3 years IT experience, including technical training. Customer service experience is ok. Experience working in or supporting a call center or help desk environment. MCSE, A+ Certifications. Knowledge of UNIX systems. Experience with Remedy system. Devry Candidates welcomed
For immediate consideration, please send resumes to jc2@akraya.com
Travel required: none .
Telecommute: no .
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 02/23/2007
System Time: 09:23:21
Document Name(40): Call Center Help Desk - Service Desk (En
Source: Dice Tech Jobs - USA
SearchTerms: "work at home" "work from home"
URL(80): http://seeker.dice.com/jobsearch/servlet/JobSearch?op=101&dockey=xml/9/0/90cf9f9
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