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Home-Based Call Center DSL Support Techn
- Work at Home Jobs, Work from Home Jobs
Applicant Category: Professional
Requisition Code: Work at Home
Two Initials of Recruiter: WH
System Date: 12/01/2006
System Time: 10:54:37
Document Name(40): Home-Based Call Center DSL Support Techn
Source: DallasRecruiter.com
SearchTerms: "work at home" "work from home"
URL(80): http://www.dallasrecruiter.com/job_display.php?alpha=283678&searchstring=work+at
Dallas Computer jobs > Home-Based Call Center DSL Support Technician
Home-Based Call Center DSL Support Technician
Company: Ajilon
Location: Dallas
Posted on: November 11, 2006
Job Description:
The successful candidate will work from their home interfacing with customers via inbound and outbound calls or the Internet as a home-based worker for the purposes of resolving routine problems with products or services.
NOTE: This is a national posting. Local Ajilon offices will not respond. Please do not contact them.
WORK ENVIRONMENT
. Work from home using your computer and home telephone to solve customer problems, order services, and check the status of orders and maintenance
. We will train you in a classroom environment
. You choose your own work schedule, and either work a full-time schedule 8 hours per day, or choose a variety of hours convenient throughout the weekday, weeknight, and weekends that are convenient to your schedule
. Based on your experience we are interested in both full-time and part-time workers
RESPONSIBILITIES Tasks, functions, deliverables, etc.:
. Greet customers in a courteous, friendly, and professional manner using agreed upon procedure
. Listen attentively to customer needs and concerns; demonstrate empathy
. Clarify customer requirements; probe for and confirm understanding of requirements or problem
. Meet customer requirements through first contact resolution
. Confirm customer understanding of the solution and provide additional customer education as needed
. Prepare, complete and accurate customer file
. Communicate effectively with individuals in the program to ensure high quality and timely expedition of customer requests.
. Effectively transfer misdirected customer requests to an appropriate party
. Stay current on products, pricing, promotions, procedures, and other important issues
. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
. Participate in activities designed to improve customer satisfaction and business performance
. Use decision-support tools to answer questions as needed
. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking skills
. Offer solutions to issues that are often non-standard/non-routine and require some clarification
. Maintain broad knowledge of client products and services
Work Location: Work from Home
Keywords: Dallas, Home-Based Call Center DSL Support Technician, Computer, Dallas, Texas
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