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Engagement Manager (Big 5 / Big 4)
- Work at Home Jobs, Work from Home Jobs
Applicant Category: Professional
Requisition Code: Work at Home
Two Initials of Recruiter: WH
System Date: 12/01/2006
System Time: 10:54:52
Document Name(40): Engagement Manager (Big 5 / Big 4)
Source: Computerwork.com - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.computerwork.com/jobsearch/jbdetail2.cfm?job_id=1471126
The Engagement Manager will be responsible for a group of customers to ensure successful implementation and adoption of our clients software platform and ongoing client relationship management. The successful candidate will manage multiple projects and provide guidance to staff. The Engagement Manager will perform basic design and configuration of our clients system along with documenting each step of the implementation process. The individual will become proficient in defining and implementing custom business processes, workflows, and contract templates.Experience and Skill Requirements:BS Computer Science or equivalent degree. MBA preferred.Minimum 5-7 years software package implementation consulting experience.Extensive project management experience (4 years minimum).Minimum 3 years business process analysis and reengineering experience.Excellent communication skills (verbal and written).Excellent organizational, time-management, and follow through skills.Strong analytical and problem solving skills.Strong client relationship management skills.Consistent track record of meeting project budget and delivering milestones on time.Ability to travel 90% of the time. Must be located near a major airport. Willingness to work from home office when not traveling.Self-motivated, disciplined, and able to work independently.Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative and team oriented environment.Previous Big 5 / Big 4 or equivalent consulting / professional services experience (i.e., Accenture, BearingPoint, Deloitte Consulting, KPMG, Pricewaterhousecoopers, CSC Consulting, CGI-AMS, EDS, IBM Consulting, Ciber, etc.).Supply Chain, CRM, ERP implementation experience preferred.Familiarity with the following technologies is a plus: WebMethods, Actuate, SQL and integration experience using Web services.ResponsibilitiesPrimary point of contact and communication, both internally and with the Client for all post sale implementation activities and client readiness.Knowledgeable about all financial details impacting the engagement including:Details of SOWsTime and Expense Reporting for all staff and for any partners assigned to the engagement.Partner with Sales to define Account Services Strategy to embed the technology into the clients infrastructure, drive to successful adoption, and coordinate post implementation relationship.Owns the Engagement Project Plan.Coordinates with Client Program Work plan.Staffing and Resource CoordinationPre-sales supportGathering, Validating, Requirements Sign-off, and Deliverables.Maintain Quality Client Relationships &Trusted business advisor.Administration of Best Practices.Solutions Strategy.Client Advocacy.
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