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#10962969
- Work at Home Jobs, Work from Home Jobs
Applicant Category: Professional
Requisition Code: Work at Home
Two Initials of Recruiter: WH
System Date: 12/01/2006
System Time: 10:54:35
Document Name(40): #10962969
Source: TechCareers - USA
SearchTerms: "work at home" "work from home"
URL(80): http://www.techcareers.com/Jobs/i/jp10962969/Dallas_TX_US/Ajilon/Home-Based_Call
Opportunity Number: 10962969 .
CompanyName: Ajilon .
Location: Dallas, TX US .
Categories: Information Technology
Salary: 12500 - 17500 .
Minimum Education: Some College .
Updated: 11/11/2006 .
Home-Based Call Center DSL Support Technician
The successful candidate will work from their home interfacing with customers via inbound and outbound calls or the Internet as a home-based worker for the purposes of resolving routine problems with products or services.
NOTE: This is a national posting. Local Ajilon offices will not respond. Please do not contact them.
WORK ENVIRONMENT
. Work from home using your computer and home telephone to solve customer problems, order services, and check the status of orders and maintenance
. We will train you in a classroom environment
. You choose your own work schedule, and either work a full-time schedule 8 hours per day, or choose a variety of hours convenient throughout the weekday, weeknight, and weekends that are convenient to your schedule
. Based on your experience we are interested in both full-time and part-time workers
RESPONSIBILITIES Tasks, functions, deliverables, etc.:
. Greet customers in a courteous, friendly, and professional manner using agreed upon procedure
. Listen attentively to customer needs and concerns; demonstrate empathy
. Clarify customer requirements; probe for and confirm understanding of requirements or problem
. Meet customer requirements through first contact resolution
. Confirm customer understanding of the solution and provide additional customer education as needed
. Prepare, complete and accurate customer file
. Communicate effectively with individuals in the program to ensure high quality and timely expedition of customer requests.
. Effectively transfer misdirected customer requests to an appropriate party
. Stay current on products, pricing, promotions, procedures, and other important issues
. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
. Participate in activities designed to improve customer satisfaction and business performance
. Use decision-support tools to answer questions as needed
. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking skills
. Offer solutions to issues that are often non-standard/non-routine and require some clarification
. Maintain broad knowledge of client products and services
Work Location: Work from Home
Requirements:
SPECIAL REQUIREMENTS Education, Certifications, Training, etc.:
. Minimum of a high school diploma or GED, with a combination of some college education and work experience, college degree preferred
. Minimum 1 year troubleshooting/problem-solving experience
. Minimum 1 year inbound/outbound call center experience troubleshooting technical call types, preferably troubleshooting customer DSL issues
. Must have a quiet home-office environment to take calls uninterrupted during your scheduled working hours
. Must own a PC-compatible computer with Windows XP or 2000
. Must have DSL or Cable high-speed Internet service in the home
. Must have experience using Microsoft Office Applications, the
. Internet and Microsoft Internet Explorer
. Type 40 wpm on a computer
. Must have or be willing to add a second phone line in the home for call center work exclusively
. Spanish language proficiency a plus
. Ability to effectively communicate on the phone in an understandable manner in English
Pay Rate up to $9.25/hr.
Work Location: Work from Home .
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