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Work-from-Home Customer Service Represen
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Work-from-Home Customer Service Representative - Part-Time .
Employer:
General Electric .
.
Briefing Book:
Obtain a Briefing Book on General Electric .
Job Code:
588043; .
Location:
Tempe, AZ; .
Date:
04-18-2007; .
Job Description .
Work-from-Home Customer Service Representative - Part-Time
Business Unit: GE Money .
Function: Customer Service .
Location: Tempe, AZ .
Job #: 588043 .
Posted: Mar 23, 2007 .
Job Description:
Responsibilities
FOR IMMEDIATE CONSIDERATION, PLEASE VISIT WWW.GECALLCENTERCAREERS.COM.
PART-TIME WORK-FROM-HOME:
*Answer inbound calls from stores and customers regarding all facets of our Healthcare Industry Credit Card(s), including CareCredit.
*Resolve credit inquiries on new accounts and authorize sales on existing accounts.
*Make use of problem solving/decision making skills to achieve the highest level of customer account life cycle satisfaction.
*Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing.
*Maintain and improve customer/client relations in a high-touch, Healthcare-oriented environment.
*Consistently improve overall activation and retention of cardholders.
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Qualifications
*High School Diploma or GED.
*Basic Math Skills - Arithmetic computation.
*Strong level of technical aptitude, including PC proficiency within a Microsoft Windows environment.
*Must be physically located within a 65 miles radius of the GE Money office in Tempe, AZ
*Must have or be able to obtain high-speed internet service
*Must have or be able to obtain land-line phone service
*Ability to work a shift encompassing a variety of operating hours and days of the week, including weekends and holidays as required.
*Must be able to attend training full-time for up to two weeks on-site and part-time virtual self-paced.
*Must be 18 years of age or older.
*Must be willing to participate in one or more of the following: background check, drug screen, fingerprinting.
Desired
*Relationship Building - Effective interpersonal skills, demonstrated affinity for building and maintaining rapport with client and customers.
*Ability to work independently in a remote setting with limited supervision.
*Self-motivated with solid organizational, creative problem-solving, decision making and time management skills.
*Adaptability to change behaviors based on constructive feedback delivered virtually.
*Service oriented, customer service background preferred.
*Sales/Negotiation oriented - Ability and willingness to recognize, deliver on card services sales opportunities.
*Meet Customer Needs - Effectively match customer needs to products and benefits.
*Excellent verbal, written communication and telephone skills.
*Ability to perform in a fast-paced environment and adaptable to change.
*Sales experience preferred.
*Healthcare office environment or related industry background.
General
*Variety of schedules available, ranging from 7am-7pm (MST) Mon-Sat
*Part-time hours only, maximum 19.5 per week
*Limited Benefits
Sales Finance Servicing Company and GE are separate and different employers.
Sales Finance, based in Kettering, Ohio, is part of GE Money. The Sales Finance division provides private label credit card programs, marketing, installment lending, warranty services and financial services for national and regional retailers, dealers, manufacturers and service providers in more than 20 industries including: home improvement, home utility, powersports, furniture, floor covering, sporting goods, outdoor power equipment, automotive, recreational vehicles, consumer electronics and appliances, marine, music, jewelry, and health care.
FOR IMMEDIATE CONSIDERATION, PLEASE VISIT WWW.GECALLCENTERCAREERS.COM.
GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if you are contacted by GE regarding a position of employment, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact.
Applicant Category: Professional
Requisition Code: Work at home
Two Initials of Recruiter: bw
System Date: 04/19/2007
System Time: 12:20:25
Document Name(40): Work-from-Home Customer Service Represen
Source: CareerJournal - USA
SearchTerms: "work at home" "work from home"
URL(80): http://cj.careercast.com/texis/jobsearch/details.html?id=46077d6e6d6b0&q=%22work
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