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Amy Mathews, 117 River St, Boston, MA 02127
Phone 617 2478459 Cell phone 617 8471269
mathewsa@hotmale.com
OBJECTIVE:
Seeking a position within IT where extensive experience can be further developed and fully utilised.
PROFILE:
1. Extensive knowledge of Windows NT Server 4.0 and Novell Net Ware operating systems.
2. Extensive knowledge of hardware and software installation, configuration and maintenance.
3. Ability to function as a team player and alternatively work independently to achieve objectives.
4. Committed to excellent customer relations.
5. Experienced in the provision of help desk support on Microsoft applications.
6. Experienced in the repair and assembly of personal computers.
7. Excellent problem solving and troubleshooting skills.
EXPERIENCE:
Catheter Systems Inc, Lowell, MA
2000 - 2002
Contract Consultant
1. Provide systems technical support for multi-national operations facility.
2. Supported the implementation of Access database throughout the operations
and sales divisions.
3. Provide help desk support and end user support for in-house PC based
systems.
4. Provide training to employees on Microsoft applications.
5. Set-up PC systems and configure software/hardware to meet employee needs.
6. Coordinate the update of installed software.
7. Update and maintain hardware systems.
Simplex Pharmaceuticals Inc., Boston, MA
1998 – 2000
Technical Support
1. Configured platforms including Windows NT Server, Windows NT, Windows 95 & 98.
2. Coordinate the on site training of employees through multi-media courses and one-on-one training.
3. Provide helpdesk support to the internal employee network and the external client network.
4. Configured software/hardware at PC set-up to meet individual users needs.
5. Update and maintain all installed software and maintain all hardware for the operations group, 56 users.
6. Performed installations within the operations division.
7. Served as Subject Matter Expert for LAN, NT and virus issues.
EDUCATION:
Massachusetts Institute of Technology (MIT)
Boston, MA
1994 - 1998
BS in Computer Science
TECHNICAL SKILLS:
Operating Systems:
MS DOS, Windows 95/98, Windows NT Workstation, UNIX, Windows NT Server, Linux, Solaris, Novell 3.12
ADDITIONAL INFORMATION:
Hobbies include History, Reading, Art, Travel and the study of languages.
Fluent in Italian, French and Russian.
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