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Amy Mathews, 117 River St, Boston, MA 02127
Phone 617 2478459 Cell phone 617 8471269
mathewsa@hotmale.com
OBJECTIVE: Seeking a challenging position within Market Research where extensive
experience coupled with enthusiasm and an ability to get the job done will be fully utilized.
PROFILE:
1. Extensive experience in sales and marketing techniques.
2. Creative with effective organisational abilities.
3. Excellent interpersonal skills quickly developing rapport with customers and clients.
4. Solid problem solving abilities.
5. Demonstrated ability to manage multiple tasks and deadlines.
6. Fluent in French, Spanish, Italian and German.
EXPERIENCE:
ADL Tele-research Inc., Boston, MA
2000 – Present
Market Researcher
1. Conducted extensive telesales research for a large telecommunications company new to the Boston Area.
2. Responsible for conducting a statewide survey on behalf of Logan Airport to gauge customer satisfaction levels.
3. Created an extensive questionnaire on behalf of the banking community in Boston for use as part of a telesales campaign for new 24hr banking opportunities.
4. Developed creative merchandising programmes for numerous clients to increase visibility and sales.
5. Developed marketing partnership programmes bringing several major companies together in a massive merchandising programme.
6. Effectively managed essential initiatives to position client products very competitively.
7. Increased sales in key accounts and average of 8% quarter on quarter in 2002.
8. Developed new telesales techniques for a large Insurance company that required a 20% growth improvement in its sales figures.
9. Committed to providing excellent customer service and follow-up service.
Banking 365, Boston MA
1998 – 2000
Telesales Operative
1. Conducted telephone surveys on behalf of the company to highlight the convenient aspects of Internet and telephone banking.
2. Guided distributors to improve sales and marketing figures.
3. Coordinate promotional ideas and programmes with creative agencies.
4. Assisted with the development and update of questionnaires for the promotion of different aspects of the banking function, i.e. Savings Accounts, Pensions, and Checking Accounts etc.
5. Collated the information received in the market research surveys, providing up to date information to the sales team on current client requirements and trends.
6. Ensured follow up calls target the correct client base to emphasise the benefits of the company’s packages.
EDUCATION:
BA in Communications, Boston College, Boston MA
1995 – 1998
Graduated with Honours
BS in Computer Science, Boston University, Boston MA
1998 – 2000
Completed as part time studies
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