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Amy Mathews, 117 River St, Boston, MA 02127
Phone (617) 247 8459 Cell (617) 847 1269
E-Mail: mathewsa@hotmale.com
OBJECTIVE:
Seeking a position in the repair and maintenance of printers and scanners.
PROFILE:
§ Three years experience in the repair and maintenance of printers and
scanners.
§ Extensive knowledge of laser jet, Lexmark and Xerox printers.
§ Excellent technical knowledge of all models of scanning equipment.
§ Enthusiastic with a strong work ethic coupled with an ability to get
the job done.
§ Excellent Interpersonal and Communication skills both oral and
written.
EXPERIENCE:
2001 – Present
Celtic Office Supplies Ltd., Boston, MA
Service Representative
§ Excellent Service Record, managing a client base of twenty-five large business customers including the largest medical device manufacturing facility in Boston.
§ Excellent technical knowledge of all models of printer and scanner supplied by our company.
§ Excellent record of dealing with clients and building strong relationships.
§ Reputation for being very hard working taking up to ten calls per day and ensuring that an efficient service is provided.
§ Effective at trouble shooting and quickly determining what the problems are.
§ Excellent repair record, generally able to make running repairs on site, therefore minimising inconvenience to clients.
2000 – 2001
RDA Office Suppliers. Boston, MA
Repair Assistant
§ Worked within the repair shop, gaining a certificate in the repair of all brand scanners and printers.
§ Gained an excellent knowledge of most office machines including photocopiers, fax and telex machines amongst others.
§ Assisted on the front desk dealing with client’s enquiries and complaints.
§ Excellent work rate, capable of taking a large workload and resolving the issues on a daily basis, guaranteeing customer satisfaction.
§ Became expert at anticipating the problems experienced by the clients as machines were brought in for repair.
1999 – 2000
Cambridge Copier Supplies, Cambridge, MA
Assistant Sales Representative
§ Assisted clients with their queries and purchases.
§ Liased with the suppliers gaining an expert knowledge of all aspects of the equipment.
§ Worked on the sales desk taking orders and responding to customer complaints.
EDUCATION:
1994 – 1999
South Shore High School, Boston, MA
High School Diploma
Technical Certificates gained in house while working at RDA Office Supplies in Scanner and Printer Maintenance.
2001 – Present
Massachusetts Institute of Technology, Boston, MA
I am currently completing the second year of Industrial Engineering studies and hope to graduate with a BS in Industrial Engineering in 2003. This is a part time
course run over three years done on an evening class basis with graded tutorials.
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