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Amy Mathews, 117 River St, Boston, MA 02127
Phone (617) 247 8459 Cell (617) 847 1269
E-Mail: mathewsa@hotmale.com
OBJECTIVE:
Seeking a position in the repair and maintenance of printers and scanners.
PROFILE:
1. Three years experience in the repair and maintenance of printers and
scanners.
2. Extensive knowledge of laser jet, Lexmark and Xerox printers.
3. Excellent technical knowledge of all models of scanning equipment.
4. Enthusiastic with a strong work ethic coupled with an ability to get the job done.
5. Excellent Interpersonal and Communication skills both oral and written.
EXPERIENCE:
2001 – Present
Celtic Office Supplies Ltd., Boston, MA
Service Representative
§ Excellent Service Record, managing a client base of twenty-five large business customers including the largest medical device manufacturing facility in Boston.
§ Excellent technical knowledge of all models of printer and scanner supplied by our company.
§ Excellent record of dealing with clients and building strong relationships.
§ Reputation for being very hard working taking up to ten calls per day and ensuring that an efficient service is provided.
§ Effective at trouble shooting and quickly determining what the problems are.
§ Excellent repair record, generally able to make running repairs on site, therefore minimising inconvenience to clients.
2000 – 2001
RDA Office Suppliers. Boston, MA
Repair Assistant
§ Worked within the repair shop, gaining a certificate in the repair of all brand scanners and printers.
§ Gained an excellent knowledge of most office machines including photocopiers, fax and telex machines amongst others.
§ Assisted on the front desk dealing with client’s enquiries and complaints.
§ Excellent work rate, capable of taking a large workload and resolving the issues on a daily basis, guaranteeing customer satisfaction.
§ Became expert at anticipating the problems experienced by the clients as machines were brought in for repair.
1999 – 2000
Cambridge Copier Supplies, Cambridge, MA
Assistant Sales Representative
§ Assisted clients with their queries and purchases.
§ Liased with the suppliers gaining an expert knowledge of all aspects of the equipment.
§ Worked on the sales desk taking orders and responding to customer complaints.
EDUCATION:
1994 – 1999
South Shore High School, Boston, MA
High School Diploma
§ Technical Certificates gained in house while working at RDA Office Supplies in Scanner and Printer Maintenance.
2001 – Present
Massachusetts Institute of Technology, Boston, MA
§ I am currently completing the second year of Industrial Engineering studies and hope to graduate with a BS in Industrial Engineering in 2003. This is a part time course run over three years done on an evening class basis with graded tutorials.
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