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Amy Mathews, 117 River St, Boston, MA 02127
Phone (617) 247 8459 Cell (617) 847 1269
E-Mail: mathewsa@hotmale.com
OBJECTIVE: Seeking a position as a receptionist within a busy hotel.
PROFILE:
1. Strong organizational and interpersonal skills.
2. Highly trustworthy, ethical and discreet.
3. Committed to superior customer service.
4. Confident and poised in interactions with individuals from a variety of cultures.
5. Detail-orientated and resourceful.
6. Ability to multi-task effectively.
EXPERIENCE
Bellings Hotel, Boston MA
2000 – 2002
Senior Receptionist
1. Scheduled bookings and maintained up-to-date confidential guest files.
2. Organized local tours and activities for hotel guests.
3. Orchestrated hotel special events and reservations.
4. Managed customer relations and provided exemplary service to all guests.
5. Troubleshot and resolved problems.
6. Handled customer complaints.
7. Supervised front desk staff.
8. Provided telephone support; investigated and resolved invoice problems.
9. Trained and supervised part-time staff and trainees.
10. Handled telephone inquiries, bookings, internal and external mail, and filing all booking forms and correspondence.
Forte Post house Hotel, Logan Airport, Boston MA
1997 – 2000
Assistant Receptionist
1. Scheduled client arrivals and departures and allocated rooms to guests
2. Provided discreet secretarial and reception services.
3. Liased with the major airline companies to cover emergency bookings.
4. Completed general office duties including typing menus, filing, taking
telephone bookings, processing cash and credit card payments.
5. Assisted in the training of reception staff on the computerised booking
system.
6. Responsible for the scheduling of staff rotas for the reception area.
EDUCATION
South Bay High School Quincy MA
1992 – 1997
High School Diploma
Boston College
2000 - Present
BS in communications (Part Time Studies)
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