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Amy Mathews, 117 River St, Boston, MA 02127
Phone (617) 247 8459 Cell (617) 847 1269
E-Mail: mathewsa@hotmale.com
OBJECTIVE: Seeking a challenging position in Hotel Management, which will make use of strong organizational skills, and a proven ability to get the job done.
PROFILE:
1. Recognised for outstanding organizational skills, creative programming, public speaking and presentation expertise and the ability to consistently exceed guest expectation.
2. Strong interpersonal skills: proven ability to work well with individuals and relate well with people from a variety of cultures.
3. Remain calm and professional in a pressured environment.
4. The ability to speak six languages including German, Spanish, Portuguese, Italian, French and English.
5. Possess strong analytical and problem resolution skills.
6. Dedicated individual; achieving a reputation for consistently going beyond what is required.
7. Detail orientated and resourceful in completing projects, able to multitask effectively.
PROFESSIONAL EXPERIENCE:
Caribbean Cruises
Oct 2002 - Present
Host
1. Coordinate daily activities for guests.
2. Translate daily program into German, French and Spanish.
3. Host arrival and departure meetings for guests with a strong desire to provide clients with the best possible holiday experience.
4. Manage the embarkation and disembarkation of guests.
5. Assist guests with information and advice depending on client need and expectation.
6. Successfully handle all public relations issues.
Queens Cruise Line
Jan 2001 – Aug 2002
Assistant Purser
1. Supervised staff on front desk operations, providing guests with an excellent service.
2. Performed employee evaluations and appraisals.
3. Coordinated the induction and training of new employees.
4. Responsible for the scheduling of front desk and purser staffing.
5. Responsible for the embarkation and disembarkation of passengers and crew.
6. Oversaw the general running of the front desk on a daily basis.
7. Responsible for the management of financial transactions including: Passenger onboard credit system, casino revenue and revenue collection and cash balancing.
8. Performed auditing and accounting procedures.
9. Liased with passengers providing advice and information, willing to do whatever it takes to ensure guests’ comfort and enjoyment.
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