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Amy Mathews, 117 River St, Boston, MA 02127
Phone (617) 247 8459 Cell (617) 847 1269
E-Mail:
mathewsa@hotmale.com
OBJECTIVE: To obtain a position as the Manager of a leading restaurant in the Boston area.
EXPERIENCE:
La Trattoria, Boston MA
2000 –2002
Assistant Manager
§ Generated increased business through commitment to customer needs.
§ Developed an excellent reputation through excellent service and guaranteed customer satisfaction.
§ Devised an effective advertising campaign, gaining an 18% increase in business.
§ Responsible for the selection of menus and fine wines in keeping with the ambience of the restaurant.
§ Responsible for the hiring and training of quality staff dedicated to meeting customer needs.
§ Made effective use of customer feedback, drawing on suggestions using customer feedback to make continuous improvements in service levels.
The Trinity, Boston MA
1997 – 2000
Maitre ‘d
§ Assisted the Manager with the preparation of menus and wine selection.
§ Responsible for the scheduling of staff rotas.
§ Responsible for meeting and seating guests, committed to ensuring an excellent level of service throughout their visit.
§ Created a loyalty scheme, which helped grow the business in the 1998/1999 seasons by 15%.
§ Managed the reservation system ensuring an efficient and fair service for all guests.
EDUCATION:
University of Boston
1998 – 2000
Completed a Business Management Diploma through part time education, graduating with honours.
Boston Bay High School
1992 – 1997
High School Diploma
PERSONAL DETAILS:
I am currently participating in an Intermediate Computers course that includes training in the use of Microsoft Word, Excel, Access and Word Perfect.
Hobbies include Snorkelling, Swimming and Diving.
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