Negotiated wholesale or group travel fares to attract more business. Specialized in discount travel packages for companies, civic groups, clubs, and other organizations.
Designed new advertising strategy to target young professionals. Utilized demographic information and recent travel statistics to formulate more effective advertising copy and select more effective ad placements.
Planned budgets various programs. Negotiated with hotels and cruise-lines, resulting in lower contract prices, and a 10% reduction in operational expenses. Formulated initial budget estimates and quarterly budget projections.
Hinton Travel Agency, Phoenix, AZ Customer Service Representative, 1997 - Present
Provided customer sales and service for prepackaged tours and cruises. Second highest annual sales in an office of twenty sales associates.
United Airlines, Phoenix, AZ Ticket Agent, 1994 - 1997
Assisted passengers with travel questions and screened boarding passes at departure gate. Responsible for announcing fight schedule changes, meal inventory, and ticket count.
Language Arts College, San Francisco, CA
B.A., Spanish Literature, 1994
Fluent in Spanish