A challenging position as a ticket agent where I can develop customer service skills while helping others.
Extensive experience in customer service. Proficient with numerous computer environments and applications.
United Airlines, Baltimore, PA Ticket Agent, 1999 - Present
Assisted passengers with travel questions and screened boarding passes at departure gate. Responsible for announcing fight schedule changes, meal inventory, and ticket count.
Crown Prince Inn, Gettysburg, PA Front Desk Attendant, 1997 - 1999
Responsible for handling guest inquiries, checking guests into rooms, scheduling room reservations, and daily set up of hotel conference rooms.
Jim's Hardware, Gettysburg, PA Sales Associate, 1995 - 1997
Duties included greeting customers, helping customers with hardware purchasing needs, using computerized database to order specialty items, and securing the store at close.
Gettysburg Senior High School