Technical Support Representative
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Amy Smith
123 Main Street
Atlanta, Georgia 30339
Home: (555) 555-1234
Cell: (555) 555-1235
asmith@sample~resume.com

Objective

A challenging position in Technical Support.

Strengths

• Project Management Team Building & Leadership.
• Process Improvement.
• Excellent oral and written communication skills.
• Proven ability to reach goals.
• Strong organizational and analytical skills.
• Excellent customer service skills.
• Detail-oriented.

Experience

Billings Corporation, Houston, TX
Technical Support Representative, 1997 - Present
Sporta Software, San Jose, CA
Provided effective and consistent technical support. Researched technical solutions. Responsible for publishing and maintaining technical support webpage. Managed staff of six technical support representatives.

Phoenix Corporation, Houston, TX
Customer Service Representative, 1993 - 1997
Performed tasks related to answering customer inquiries received via telephone, in person, or through applications and correspondence. Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.

Education

Houston City College
A.A., Business Administration, 1992

References

• Available on request.


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