• Project Management Team Building & Leadership.
• Process Improvement.
• Excellent oral and written communication skills.
• Proven ability to reach goals.
• Strong organizational and analytical skills.
• Excellent customer service skills.
Billings Corporation, Houston, TX Technical Support Representative, 1997 - Present
Sporta Software, San Jose, CA
Provided effective and consistent technical support. Researched technical solutions. Responsible for publishing and maintaining technical support webpage. Managed staff of six technical support representatives.
Phoenix Corporation, Houston, TX Customer Service Representative, 1993 - 1997
Performed tasks related to answering customer inquiries received via telephone, in person, or through applications and correspondence. Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.
Houston City College
A.A., Business Administration, 1992