Lead Programmer, 1996 - Present Hertz Professional Travel Services, Pittsburgh, PA
Responsible for all aspects of acquiring, installing and administering LAN hardware (Intel-based PCs, thin Ethernet and twisted pair); network operating systems (Novell Netware 2.15c and 3.12; OS/2 Warp; Windows 95); end-user software applications; and telephone networks (NorStar-PLUS Prelude and Cinphony Automatic Call Distributor). Responsible for designing, implementing, debugging and documenting the following FoxPro systems: networked reservations, trip scheduling, billing and reporting; real-time call entry and vehicle dispatching; interfaces to electronic billing, automated eligibility verification, remote accountability and quality assurance services.
Analyst, 1990 - 1996 Dining Consultants, Pittsburgh, PA
Worked with management to refine goals, designing and implementing cutting-edge user and device interface technologies for a networked, corporate-wide restaurant franchise management system.
Pennsylvania State University, State College, PA
B.S., Engineering, 1989