Position as a field technician that will allow me to utilize both my extensive technical and customer service experience.
Highly organized, detail oriented, and self motivated. Over 11 years technical and customer service experience. Effective problem solver, team player, and proven leader.
FedEx, Boston, MA
Field Technician, 1996 - Present
Hardware and Software Installations and Upgrades for FedEx Online Professional, a Windows based shipping Software. Used Laplink for customer support, Problem Solving and Software Upgrades. Directly responsible for supervision and training of 30 junior level field technicians.
First National Bank, Boston, MA
Field Engineer (ATM Department), 1991 - 1996
Field servicing/troubleshooting of Automated Teller Machines (ATM). ATM installation/setup and troubleshooting of its communication equipments either from DTE or DCE side.
University of Vermont, Burlington, VT
B.S., Electrical Engineering, 1992