Direct eleven employees in the credit and collection activities of $15 million in outstanding receivables. Responsible for maintaining optimal sales while controlling DSO, bad debt, cash flow, credit policy, and department costs.
J.C. Penney Co. Belmont, CA
1992 - 1996 Collections Manager, Southern CA Division
Responsible for sixteen employees in the collection of 116,000 accounts. Provided customer service for these same accounts specifically responding to customer inquiries and complaints. Controlled costs of operation to maximize payroll savings.
CMO Management Skills Certification
NYNEX Mobile Communications Certification
J.C. Penney Employee of the month of 6 separate occasions
1992 University of Oregon Eugene, OR B.A., Economics