A challenging and rewarding position in the airline industry.
1997 - Present Air West San Francisco, CA Customer Service Supervisor
Opened San Jose Airport Customer Service Center facility for Air West and created efficient and effective operations. Trained and supervised 50 customer service agents and ramp personnel. Responsible for daily operations decisions and dealt effectively with all crises. Received recognition for successfully loading planes and preparing them for departure in under 20 minutes, over 90% of the time. Devised successful schedules enabling four planes to be serviced simultaneously. Reduced industrial accidents by 64%.
1990 - 1997 Air West San Francisco, CA Customer Service Agent
Responsibilities included ticket sales, boarding supervision and customer service during a period of phenomenal company growth. Became an expert at problem solving and dealing with customer complaints.
1987 - 1990 Piedmont Airlines San Francisco, CA Customer Service Agent
Worked with staff to create the best connecting flight service available to passengers. Devised schedules enabling four planes to be serviced simultaneously.
Biola University, La Mirada CA, 1990
B.A., Business Administration, Communications