Notice how the applicant in this help desk specialist resume focuses on her experience providing help with a large range of software problems via phone and email. All help desk specialist resumes should include this essential information.
109 ABC Street
Any Town, USA 9999
Home: (888) 888-8888
Cell: (888) 888-7777
A position as a Help Desk Specialist
SUMMARY OF QUALIFICATIONS
Good customer service skills, knowledge of software problems, screen errors and system freezes.
Help Desk Specialist, 2000 to present:
Bergen Computer Help Systems, Big City, USA.
Responding to a variety of computer problems via the phone; walking customers through a re-boot and investigative process toward resolution.
Help Desk Specialist, 1998-2000:
I-Help, Inc., Little City, USA.
Finding the cause of crashes, lockups, unusual slow responses or Internet problems. Helping clients to maintain computer efficiency.
B.A. Computer Science, 1997
Any City University, Any City, USA
ACCOLADES AND INVOLVEMENTS
American Association of Computer Professionals
Customer Service Award, 2005
NOTE: Create a help desk specialist resume of about two pages, containing enough information to show the employer what you have to offer. You can use this brief example to write a help desk specialist resume that perfectly suits your background and work experience.