AMY SMITH
123 Main Street • Atlanta, Georgia • 30339
Home: (555) 555-1234, Cell: (555) 555-1235
asmith@sample~resume.com
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Objective: Seek the Position of Usher
SUMMARY: Exceptionally talented, attractive and energetic Usher with over four years experience providing quality customer service to patrons attending events in the performing arts venues and assisting in event preparation and conclusion.
Summary of Qualifications
Huge joy working with people and exceptional ability to provide quality customer service.
Immense ability to solve problems quickly and courteously.
Excellent communication and problem solving skills, including ability to maintain composure under stress.
Profound ability and willingness to work any assignment, including checking patrons' coats and belongings, taking tickets, handing out programs, escorting patrons to seats, etc.
Great ability to respond quickly and courteously to patrons' needs, questions, comments, and concerns with answers and action.
Solid ability to provide accurate information to patrons regarding venue logistics (i.e. location of ticket office, restrooms, phones, concessions, coat check, etc.), information about the event, general building history, etc.
Excellent ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of provided flashlight if necessary.
In-depth ability to repeatedly climb stairs - up and down - to ensure effective event procedure in all areas of theatre.
Sound ability to stand for long periods, sometimes throughout an entire event.
Professional Experience
The Star Place Inc., Minneapolis 2002 - Present
Usher
Arrive on-time in appropriate dress for scheduled shifts.
Assist with event programs.
Stuff programs with inserts.
Distribute programs to stands.
Maintain programs.
Collect programs at events' end.
Attend Pre-Event meeting for job assignment and event specifics.
Check patrons' coats and belongings.
Take tickets, and escort patrons to seats.
Monitor physical surroundings in assigned area prior to and throughout event for safety, cleanliness and functionality.
Contact the House Manager with questions, comments, or concerns.
Respond quickly and courteously to patrons' needs, questions, comments, or concerns with answers and action.
Walk through assigned area retrieving lost items, cushions, etc at event's end.
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